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Customer Service Sales

Location:
Savannah, Georgia, United States
Posted:
October 17, 2016

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Resume:

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

HEIDI BLANKENSHIP

*** **** ***, **********, ** 30458 H: 912-***-**** C: 912-***-**** acw3ec@r.postjobfree.com Results driven consultant with extensive knowledge of product and potential client base. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Customer service expert

Adaptive team player

Creative problem solving

Data collection

Microsoft Excel

Microsoft Office

Microsoft Word

Microsoft Oulook

Adobe InDesign

Account Management

Salesforce.com

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

06/2015 to Current Church Consultant

Lifetouch Savannah, GA

Executed at least 25 daily cold calls to increase client base. Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Collaborated with colleagues to exchange selling strategies and marketing information.

Responded to all customer inquiries in a timely manner. Scheduled and attended at least 10 appointments per week. Planned and organized routes within territory to maximize efficiency and time in the field.

Maintained friendly and professional customer interactions. 11/2011 to 06/2015 Design Coordinator

Lifetouch Galion, OH

Designed unique print materials, including advertisements, brochures and logo designs.

Prepared layouts and drawings in compliance with established templates and design standards.

Consistently adhered to all internal delivery schedules. Trained 1-3 new employees yearly.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding goals.

Cross-trained and provided back-up for other customer service representatives when needed.

EDUCATIONAL BACKGROUND

Managed quality communication, customer support and product representation for each client.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and phone.

08/2007 to 11/2011 Marketing and Event Coordinator Lifetouch Galion, OH

Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

2002 High School Diploma: College Prep

Bucyrus High School Bucyrus, OH, United States



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