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Administrative Assistant Guest Experience

Reynoldsburg, OH
May 13, 2024

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Amanda Mastella


Reynoldsburg, OH 43068

Work experience


Tempe Taco - Reynoldsburg, OH

March 2020 to February 2022

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Maintained a clean and orderly dining area for an enjoyable guest experience.

Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food Prep/Server

The Melting Pot Restaurant - Columbus, OH

September 2017 to December 2019

Prepare all vegetables, cheese, and bread.

Prepare cheese course table side.

Prepare meat course and explain to customers how long to cook their meats and suggest your favorites.

Clean and detail restaurant every night after closing.

Prepared dessert plates for customers.


Sweet Persuasions Bakery - Pickerington, OH

January 2016 to August 2017

Assisted head baker.

Made baked goods according to standards.

Assisted customers in making their choices.

Made all coffee products; espresso machine and production, over-pour, smoothies, loose-leaf teas, and frappuccinos.

Made sure all sanitation processes are in effect.

Cleaned and closed bakery and coffee stations at nights.

Receptionist/Administrative Assistant

Berk Eyecare - Gahanna, OH

May 2015 to September 2016

Checked in patients and scheduled their appointments.

Assisted doctors with any administrative tasks.

Helped customers choose their glasses and placed orders for them.

Helped switch office to a new building.

Helped with any filing and keeping track of next day customers.


Matrix Psychological Services - Columbus, OH

January 2009 to May 2015

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Operations and Staffing Supervisor

Victoria's Secret - Columbus, OH

June 2007 to January 2009

Wrote the weekly schedule for 100+ employees while maintaining allocated hours for the work week and assigning employees to their designated "specialty" area of the store.

Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.

Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.

Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Traveled to other stores in the area as well as out of town to learn new operations implements.


High school diploma

Gahanna Lincoln - Gahanna, OH

August 2004 to May 2007


Coffee Experience - 2 years


Change Management - 1 year

Performance Management - 2 years

Employee Evaluation - 2 years

Serving Experience - 10+ years

Team Management - 2 years

Process Improvement - 2 years

Agile - 10+ years

Business Analysis - 2 years

POS - 10+ years

Mentoring - 2 years

Strategic Planning - 6 years

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