Customer Service High School

Kimberly S. Williams

**** ******** ****, ***. *

Columbus, OH 43213

614-***-****

*************@*****.***

PROFESSIONAL EXPERIENCE

Bread Financial, Columbus, OH 2016 - 2024

Account Protection/Triage Associate

Reducing fraud loss by using various fraud detection tools

Reviewing and verifying customer activity

Working new credit applications

Reviewing and verifying information on existing accounts

Minimizing credit loss by, using excellent problem-solving skills

JP Morgan Chase Bank, Westerville, OH 2000 - 2016

Focusing on evaluating and analyzing data

Excellent attention to detail

Consistent with following policies and procedures

Handling pre-charge off and post charge-off accounts

Navigating through multiple operation systems

Processing disputed transactions in a timely manner

Skills: Microsoft Office, VCARS, snap, Experian, Accurint, FDWC (Fraud Detection)

Education: Franklin University

201 S. Grant Ave., Columbus, OH 4215

Degree: B.S., Business Administration

High School Diploma: Martin Luther King, Jr., Senior High School

Accomplishments: Mountain Climber Award: 3rd Quarter, AHA, Completion

Of CEP Program (Career Enrichment Program)

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