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Receptionist, Customer Service, Office Clerk

Houston, Texas, United States
January 16, 2017

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Karen Johnson

***** **** ****** ****, *******, TX 77084 / Cell# (832) ***-****/

Seeking a receptionist position utilizing my front desk management, computer, and customer service skills.


Excellent verbal and written communication skills

Superior telephone etiquette

Highly motivated and detail oriented

Amicable in nature and excellent at greeting people with a smile and positive attitude

Exceptional customer service skills


Microsoft Word, Excel, Outlook


Brookhaven College - Farmers Branch, Texas – Office Assistant Certificate


Walgreens Houston, TX

Customer Service Sales Associate 05/2015 - present

Greet customers in a friendly and positive manner

Operate cash register and maintained cash drawer valued between $200 and $1,600

Customer service to merchandising and store inventory

Stock shelves with incoming merchandise

Self-employed Galveston, TX, Gatlinburg, TN, Pittsburgh, PA

Cleaning Service Contractor 02/2005 – 01/2014

Contract Clean-up crew after Hurricane Ike-(Galveston, TX), Hurricane Sandy-(OBX, and Kill Devil Hills, NC)

Sole Proprietor of cleaning business - Managed, scheduled cleaning jobs daily, performed routine cleaning and deep cleans of vacation rental cabins

Deep cleaned commercial buildings to be listed for sale

Jim Edwards Co., Inc. Houston, TX

Front Desk Receptionist 02/2000 – 12/2004

Answered multi-line phones in a professional manner and routed calls appropriately

Data/Order entry in N.E.M.R.A. industry specified software

Greeted visitors in a positive and courteous manner, and directed to proper destination

Maintained sales material inventory and assembled sales packages

Sorted and distributed all incoming faxes

Prepared and modified documents including correspondence, reports, drafts, memos and emails

Used postage meter for all outgoing mail

Van Leeuwen Pipe and Tube Houston, TX

Expeditor/Sales Assistant 04/1990-12/1999

Answered multi-line phone, routed calls to appropriate individuals

Created expediting reports of all open orders for sales people on daily basis

Contacted vendors to confirm that open orders ETAs were on schedule

Communicated expedited information with sales reps daily via email, telephone, and personally

Collected, sorted, and distributed all Incoming faxes

Data entry of sales orders and purchase orders in AS300 and SAP R3 specified software

Expedited all sales and purchase orders proficiently and in a timely manner

Prepared and modified documents including correspondence, reports, drafts, memos and emails

Obtained Mill Test Reports per customer request and sent via fax

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