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Customer Service Manager

Arlington, VA
$14-$18 hour
June 30, 2016

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Muktar Abdulle

**** ********* ****

Arlington, VA. 22209


Dear To whom it may Concern,

I am writing to express my keen interest in full time position available in your area. The job description that you have provided for this position aligns well with my skills and professional experience. Possessing high aspirations along with a profound ability to work in a fast paced environment, I am confident that I have what it takes to be an excellent Front. My strong customer services skills and a profound ability to work well with people make a strong base for the services that I have to offer. My areas of expertise include; ensuring that all guests are well-serviced in terms of household services for access such as cable, telephone, sales/deliveries, and inventory. I also manage to recognize for productive performance, commitment to excellence and demonstrated ability to communicate and collaborate with management.

During my professional experience, I have developed the capability of managing and measuring work in a professional manner. My customer focused approach, delegation and planning skills, cash handling expertise and ability to build effective team makes me a perfect candidate for this position. Moreover, I have a demonstrated ability to manage office during night shifts, and weekends; supervise, develop, train and discipline staff and give effective directions as well as consistently demonstrate responsiveness, strong customer focus and ability to build good customer relationships.

My enclosed resume will provide you with further information on my skills and experience in the hospitality industry. I have always wanted to pursue in other field, learn the aspect of the business and also would like to further my career. I am eager to meet with you in person to discuss my capabilities in detail.

Thank you for your time and consideration.


Muktar Abdulle

Muktar Abdulle

1510 Clarendon Blvd. Arlington, VA. 22209


Professional Summary

Engaging Cinema Manager who routinely oversees the operations of movie theaters including the ordering of movies from distributors and concessions supplies. Adept at assessing needs in a fast-paced environment. Specialize in customer and employee relations.


•Six years of excellent leadership, outstanding customer service and training skills.

•Ability to maintain excellent public and professional relations.

•Extremely personable and professional.

•Employee of the year (2008 and 2013)


High School Diploma-Wakefield High School. 2003-2007

Associate Degree. ITT, NVCC, Virginia 08/2014-Present

Professional Experience

Concierge IO Piazza 04/2014-02/2015

Front Desk

•Maintaining a work environment of cleanliness and organization

•Acknowledge and greet all the residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.

•Serve as information liaison to Community Manager. Follow up with client to assure successful completion.

•Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.

•Answer inquiries about company

•Schedule meetings and conference rooms.

•Coordinate mail flow in and out of office.

Regal Entertainment Group 09/2007-01/2016

Floor Staff

•Worked as a Floor Staff in order to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers, with the key aim of retaining and attracting new customers.

•Sell tickets at Box Office as well as Greet customers attending entertainment events. Very skilled at cash handling and giving accurate change.

•Worked in concession, prepping food as well as cleaning and stocking items.

•Checking, cleaning the theaters and keeping the lobby as the number one priority.

•Excellent on communication, computer and organizational skills, to strive to be a leader and set the standard of professionalism.

Projection 04/2012 – 11/2012

•Receiving and checking the film reels

•Making sure every film screening runs smoothly this also includes sounds.

•Uploading new films onto the projector in the right order in order to play on certain movie houses.

•Storing the films safely and sending on the reels to other cinemas.

Shift Leader 05/2008-10/2009

•Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience when managers are not on duty.

•Ensure customer satisfaction through training employees properly.

•Ensure that employees are present and the work is completed on time.

Manager/Guest Service 07/2014-01/2016

•Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.

•Display a warm friendly, professional greeting to all who enter the theater.

•Maintain a log book in a professional and informative manner.

•Train and handle emergency situations in a calm and efficient manner.

•Handle customer and tenant requests for information and services.

•Handled Inventory/stock items.

•Assist with ticket issues/ reimbursment

Volunteer 05/2007-06/2007

Volunteered American Red Cross (Blood Drive) for high school senior project.

Computer Skills WordPerfect • Microsoft Word • Microsoft Excel • Page Design

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