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Customer Service Quality Assurance

Dayton, OH
June 30, 2016

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Malcolm W. Eblin

**** ****** ****, **** ****, OH 45371

Res: 937-***-****

Cell: 574-***-**** e-mail:


To obtain a position offering career opportunities with a progressive organization using my professional skills and attributes within the supply chain areas of business.

Work History:

May 2014 – Present – Raw Materials Planner, WellPet, Mishawaka, IN

Direct responsibility for nearly $100 million annually in ingredient purchases.

Ensure raw materials, packaging supplies, and necessary manufacturing production supplies are available for use in accordance with production requirements and material storage constraints.

Review raw material demand requirements, place orders to sustain production needs and follow up with orders from placement to receipt of materials.

Build and maintain strong relationships with vendors and freight carriers representing the plant.

Directly assist plant, vendor and company personnel with raw material matters as required by the needs of the business by being available via phone at any time, day or night.

Communicate and work with master scheduler regarding raw material issues, constraints and challenges affected by or will affect the production schedule.

Inventory, cycle count, and maintain proper min/max inventory levels of raw materials and communicate inventory levels as necessary to the senior management team.

Enforce effective FIFO rotation practices, shelf life and use-by-date guidelines.

Prevent waste and reduce cost of expired materials by reviewing expiration dates and proactively working with vendors, quality and research and development teams.

Scheduling of all inbound freight. Direct contact with all vendors and their freight haulers.

Communicate with production team, quality assurance staff and receiving members of the incoming ingredient receiving schedule.

Communicate and work with formulators, quality assurance and plant personnel for raw material needs on the production floor.

Address raw material vendor quality issues as it relates to incoming condition of materials, pallets, and overall usability of incoming materials. Report all unsatisfactory materials to the procurement manager and vendor contacts.

Assist quality assurance team in obtaining required documents for approval and receipt of incoming raw materials.

Monitor the performance of suppliers to ensure that they meet required standards and delivery times, reporting discrepancies and delivery problems immediately.

Manage and review records of goods ordered and received.

Assist in the resolution of invoice discrepancies, vendor grievances, carrier demurrage charges and claims against suppliers.

Conduct routine physical inventories of raw materials, packaging supplies and other purchase and production supplies.

April 2013 – April 2014 – Materials Control Manager, Skyline RV, Bristol, IN

Directly supervised ten employees in the materials control department. Carried out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities included interviewing, hiring, and training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints and resolving problems.

Procured necessary production and non- production materials and supplies for use in producing manufactured housing and or recreational vehicle units. Worked within unit price and vendor parameters provided by corporate purchasing.

Procured necessary service materials to comply with division customer service goals.

Directed and coordinated vendor involvement with division customer service to resolve warranty issues.

Monitored procurements to ensure adherence to quality standards.

Managed and monitored daily inventory cycle counting and reporting systems to meet company requirements.

Analyzed market and delivery conditions to determine present and future material needs and availability to optimize inventory turns.

Prepared and issued purchase orders and coordinated material deliveries with appropriate personnel.

Organized, supervised, and directed the work of personnel engaged in receiving, issuing and delivering materials and equipment to the production line.

Prepared and coordinated the daily processing of invoices, credits and debits in conformance to current vendor quotes and terms provided by corporate purchasing.

Prepared and coordinated daily processing of parts requests and scrap reports.

Arranged for disposal of sales of scrap and obsolete materials to non-Skyline personnel or outside scrap dealers.

Planned and managed efficient quarterly tagged inventories.

Achieved quarterly inventory goals as set by corporate purchasing.

Maintained a positive, firm, fair, and consistent relationship with vendors.

August 2008 – February 2013 – Materials Planner, Modineer Company, Niles, MI

Scheduling of and coordinating the work flow within the fabrication plant, supporting major military suppliers such as AM General Military Hummer & Oshkosh Defense. As well as Caterpillar.

Coordinated releases, needs, and shipments to all customers.

Responsible for managing and tracking all work orders, issuing and completing orders, closing out orders, troubleshooting and correcting any problems.

Coordinate raw material releases with approved vendors.

Responsible for inventory control / cycle counting / close coordination with shipping, receiving, and sales.

June 2006 – August 2008 – Production Scheduler, Universal Forest Products, Granger, IN

Production scheduling of lumber mill.

September 2002 – April 2006, Materials Manager, Weiss Prestain, Inc., Stillwell, IN

Procurement of Cedar and various wood products / species from U.S. West Coast wood mills, British Columbia Canada markets, or mid west / local distributors.

Bulk purchases of coatings consumed in staining of cedar and fiber cement sidings.

Management of customer consigned inventory. Reporting of daily activities.

Production scheduling of contract coating services for James Hardie Corporation.

Management of James Hardie Corporation program procedures.

Coordination & verification of shipping / receiving operations.

Complete responsibility for all material purchases; inventory control, accuracy, reconciliation, inventory turns, forecasting.

Managing / Coordinating functions of the purchasing, shipping, receiving, production scheduling, and gathering departments.

May 1998 – September 2002, Buyer / Planner, EFTEC, Inc., Dayton, OH

Schedule production of Butyl Division utilizing various reports, customer demand, inherent business knowledge, labor considerations, machine capacity, & time sensitive orders within QS9000 environment.

Release material requirements relative to production schedule.

Successfully converted “chalk board” scheduling to hard copy, paper format for management distribution. Production activity / spreadsheet management-

Responsible for tracking WIP at outside toll operations as compared to in plant production. Manage / coordinate outside die-cutting operations & activities.

Success in consolidation of like part numbers, reducing repetitious production scheduling and changeovers. Primary responsibility for corrugate programs.

Maintain, load, & adjust the MPP (Master Production Plan), within MRP environment, to ensure adequate lead-time for material requirements (AS400 – Prism environment).

Expedite production builds as required to meet customer demand due to plant loss, production cycle, or curtailing transportation costs.

Weekly count of finished goods to ensure MRP computerized system integrity & accurate, sound production scheduling. Daily cycle count activities.

Directly impact back orders & identifying finished goods / packaging component factory floor locations.

April 1997 - April 1998 - Inventory Planner, DAP, Inc., Tipp City, OH

Procurement of Materials- Prepare orders for plant purchases of packaging supplies, raw materials, and bulk solvents. Follow-up with appropriate vendors.

Planning / Forecasting- Analyze inventory needs with planning and forecasting reports.

System Integrity- Establish and maintain re-order points, safety stock, ordering minimums and maximums and other planning information.

October 1996 - March 1997 - Buyer, DAP, Inc., Tipp City, OH

Purchasing assigned raw materials and packaging items.

Preparing history and analytical reports, etc.

Development of forecasting technique for projection of corporate PPV.

Success in creating competitive pricing situations with competing vendors while remaining fair, firm, & consistent.

Meeting with suppliers to solicit quotes, alternative materials, & negotiate pricing.

AS400 & ES9000 Mainframe maintenance for materials.

Formula Costing & expediting for 9 manufacturing plants.

Reconciling invoice discrepancies for materials & 3rd party freight billing.

January 1990 - September 1996 - Purchasing Assistant, DAP, Inc., Tipp City, OH

November 1986 – January 1990 ~ Mail Courier, Ponderosa Corp. Offices, Dayton, OH


A.A. of Applied Business, Edison State Community College, Piqua, OH, 1995

2007 - 2008: Purdue University Advanced Manufacturing Managerial Certificate, Advanced Manufacturing Certificate-Level 1 – Team Member, Advanced Manufacturing Certificate – Level 2 - Practitioner

APICS: Examination Certifications for Basics of Supply Chain Mgmt., Detailed Scheduling & Planning, Execution & Control of Operations, and Strategic Management of Resources. Spanish language classes at Southwestern Michigan College, Dowagiac, MI.


July 1986 - July 1989 - US Army Reserve, Staff Sergeant E-6, honorable discharge.

September 1983 - July 1986 - US Active Army, Sergeant E-5, honorable discharge.


Windows, Professional Microsoft Office / ES9000, AS400, Prism, Glovia, Cognos,IFS. MRP Systems/ Internet literate, QS9000, Ford Q1

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