KELLY RENEY-GAGO MEDICAL OFFICE OPERATIONS
Associates in Science in Health Information Technology
FISHER COLLEGE New Bedford, MA 02745
Member of A.H.I.M.A
Business Development ~ Due Diligence ~ Turn Around Management
Detail-oriented, innovative operations management professional with extensive business development experience within the medical industry. Analytical strategist skilled in successfully navigating facilities through periods of accelerated growth and continuous improvements. Proven track record of accurately completing research, reporting, information management, and business-development efforts within time and budget requirements. Collaborative communicator continually focused on building relationships and promoting synergy to drive positive change. Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages. Adept at developing detailed administrative and procedural processes that improve accuracy and efficiency while achieving organizational objectives. Use customer experience results to design and deliver targeted training and improve representatives overall performance.
Areas of Expertise include:
ü Strategic Planning & Forecasting ü Paper & Electronic Medical Records Staff teamwork/collaboration & motivation development
ü Business Development
ü HIPPA & Massachusetts Law ü Relationship Building
ü Copying Records ü Project Management
ü Supervising Transcriptionists
ü Budgeting & Record Keeping ü Staff Training & Leadership ü Problem Resolution
Internal Medicine & Cardiology Associates Location 2002-2016
MEDICAL RECORDS MANAGER
Directed daily operations and drive strategic change in the medical records department through the implementation of policies and procedures that increase productivity and simplify complex business challenges. Guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization
Supervised transcriptions, implemented Q.A Studies, and prepare assignments, ensuring quality improvements.
Independently initiated and supervised the transfer into an electronic medical records system.
Serve as a HIPAA and security officer, devising and deploying policies and procedures to streamline functions, safeguard regulatory compliance, and drive all organizational objectives.
Direct the recruitment process, performing interviews, and implementing all training and orientation activities.
Meticulously prepare and monitor the yearly budget.
Establish policies and requirements for the testing facility and accurately document the testing performed.
Hawthorn Medical Location 1999-2002
MEDICAL RECORDS SUPERVISOR
Oversaw diverse administrative functions, supporting all director-level projects and information-management processes. Directed departmental restructuring efforts, streamlined operations, and hired a top-performing staff. Collaborated with upper-level management to devise and employ quality improvements.
Prepared and assigned daily projects for staff members, overseeing daily performance of the department.
Monitored the implementation and effectiveness of quality improvement programs.
Originated and executed a terminal digit and color-coding filing system, and created a form designed to assist in daily functions, successfully increasing productivity.
Interviewed potential new hires and evaluated current employee performances, making recommendations for improvements as needed.
Implementation of the film library, Oversaw daily activities,ensuring organization and accurate records.