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Customer Service Manager

Lagos, Nigeria
June 29, 2016

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Mobile: +234-***-**** ***, +234-***-**** ****

Hse 4B, crescent J, Abraham Adesanya Est, Ajah, Lagos State, Nigeria.


Olojo babatunde david


To render quality professional service in a challenging and result-oriented organization via sacrifices, inspiration, hard work, commitment and great thinking capacity; also to work with existing staff and facilities, contributing the best of my ability so as to achieve and improve organizational targets and objectives.


Diploma Certificate: Project Management 2016

Certified HIV/AIDS Counsellor and Tester 2015

SFH (Global fund project)

Bachelor of Science: Industrial Engineering 2013

Irgib Africa university, Benin Republic.

Senior Secondary School Certificate 2003

Lerato comprehensive college. Ojokoro.


Microsoft Office – Excel and Word; Photoshop; Power Point; Internet.


Job Management/Skills

Knowledgeable in supervision and coordination of work; personal capacities required include:

Punctuality and reliability

Sound inter-personal relations

Vast knowledge in management of people and economy

Ability to work with combined efforts and ideas (synergism)

Ability to work with minimal supervision

High skills of proper and appropriate managerial services

Target and result-oriented skills

A high propensity to innovate and improve strategic branding


SFH. Society for Family Health (global funds project) (contract) October to December 2015 Counsellor/Tester consultant: In charge of:-

Counselling clients on HIV and AIDS,

Educating clients on how to live a positive life and support people living with HIV/AIDs

Understanding relationships in the context of cultural values and norms

Referral to proper, reliable and friendly health care centres

Cheers Barbeques and Bars Sept 2014 to June 2015

Supervisor: in charge of:-

Trainings, cross –trainings, and retraining of all personnel.

Supervises workload during shifts and Evaluates the job performance of each employee

Maintains master key control

Resolves clients’ problems quickly, efficiently, and courteously.

Reviews and completes credit limit report.

MKS (Mobile Knowledge Solution) (contract June 2014 till Aug. 2014

Developed an application that collected data for a mobile network service providing company based on primary and secondary school educational materials (e-book).

Shayom’s Luxury Hotel, Osun state. Mar 2013 to Feb 2014 Manager: in charge of:-

Overall supervision of the operations of all units.

Conducting regularly scheduled meetings of all personnel.

Monitoring all V.I.P' special guests and requests.

Enforcing all cash-handling, check-cashing, and credit policies.

Operating all aspects of Front Office computer system updates, including software maintenance, report generation and analysis, and simple configuration changes.

Building a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service

Ayelawaje Guest House, Ibadan Oct 2012 till Mar 2013 Front Desk Officer: In charge of:

Undertaking front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

Building a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

Assisting in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

Undertaking general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

Adhering to all fire safety test procedures and to assist in the evacuation process in the event of fire.


Achieved customers’ ultimate satisfaction

Increased profit by over 80%.

Branded a better company’s image through courteous service

Discovered new channels for the company in profit-making

Extracted new but compatible innovations in personnel mannerism and clothing


High technical skills

The need to be resourceful and energetic

The importance of ingenuity, comprehensiveness, and ready-to-learn spirit

Improved customer satisfaction as the basis for organisation objective.

Well experienced in the use of the Internet and Social Media/Blogging as effective marketing & advertising tools.

Vast in men’s health and workout regimens


Travelling. Taking up new challenges, Music, Writing (blogger) and photography.


Marital status: Single

State of origin: Osun state

Sex: Male


Mrs shayo Omotoye.

CEO shayoms luxury hotel.


John s. shaibu;

Territorial Manager - Lagos state.

Society for Family Health.


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