KELVIN E. WATTS

***** ****** ***** *****, *** ***

PORTER RANCH, CA, 91326

CELL PHONE: 410-***-****

EMAIL: acug9l@r.postjobfree.com

www.linkedin.com/pub/kelvin-watts/96/4a1/445/

SUMMARY OF QUALIFICATIONS

A highly organized and detail-oriented mortgage /administrative professional with over 17 years of mortgage, administrative and customer service experience.

Dedicated and focused; able to prioritize and complete multiple tasks and assignments necessary to achieve departmental/company goals.

An independent and self-motivated professional with excellent communication and analysis skills; able to develop positive relationships with clients and colleagues at all organizational levels both internally and externally.

WORK EXPERIENCE

TOTAL MERCHANT SERVICES

Woodland Hills, CA (September 2015-January 2016)

Customer Care Representative

Answer inbound calls in a call center environment while working with customers to support their accounts. Work through multiple computer applications with speed and accuracy, resolve inquires, troubleshooting assistance to customers, maintain a high level of world class customer service and professionalism to a wide range of customers.

Lamps Plus Inc.

Chatsworth, CA (June 2015-September 2015)

Remote Sales Agent

Answer inbound sales calls from new and existing customers while creating sales and repeat customers through outstanding customer service and relationship building. Duties performed while working from home office.

Veritude/ a Fidelity Investments Company

Westlake, TX (November 2014-April 2015)

Institutional Securities Operations Representative

Provide exceptional customer service through the handling of advisor and/or shareholder phone inquiries, maintaining focus on outstanding customer service and quality.

Deliver complete and accurate information to clients regarding Fidelity products and services while ensuring industry internal and legal guidelines and requirements are maintained

Make informed decisions while balancing client need, policy parameters, and regulatory requirements when communicating with customers.

WINGSPAN PORTFOLIO ADVISORS/BANK OF AMERICA

Frisco, TX (May 2013-March 2014)

Loan Modification Processor/Process Support Specialist

Responsible for handling document review for home loan modifications to prevent foreclosure. Performed detailed audit of Verification of Income documents to ensure completeness and accuracy while maintaining an extensive knowledge of FNMA, FHLMC, SFO, HFI and FHA modification programs and guidelines. Initiated 2nd lien modifications and generated IIN (Incomplete Information Notice) letters advising borrowers of required documents.

LANDSAFE NATIONAL DEFAULT SERVICES/BANK OF AMERICA

Richardson, TX (July 2007-March 2013)

Mortgage Servicing Specialist III (Remediation Team) (October 2011- March 2013)

Researched and resolved title issues identified after the Exam, Quality Control and Client Services processes. Recommendations suggested to Senior Management regarding adjustments to Policies and Procedures Guidelines based on findings.

LANDSAFE NATIONAL DEFAULT SERVICES/BANK OF AMERICA

Mortgage Servicing Specialist III (Quality Control Auditor) (January 2008- October 2011)

Reviewed and audited title search reports, audits reports, REO closings and REO policies from internal/external vendors and title abstractors for accuracy. Performed audit reviews, including file review, documentation of audit findings and identification of causes relating to risk exposure. Provided recommendations to Senior Management based on audit findings. Performed audit follow-ups to previously completed audits using Root Cause Analysis to identify common error trends and to recommend implementation of changes to policies and procedures.

Consistently met and exceeded maps and goals for production and accuracy.

Served as an On the Job Trainer (OJT)

Served as a Subject Matter Expert (SME)

LANDSAFE NATIONAL DEFAULT SERVICES/COUNTRYWIDE

Richardson, TX (July 2007-January 2008)

Client Services Representative

Monitored title search requests to ensure they are ordered and completed in a timely manner. Acted as a liaison between foreclosure attorneys and LandSafe. Researched title and billing issues that arise from the foreclosing attorneys and various business units, obtained documents/information requested by LandSafe.

BARRETT BURKE WILSON CASTLE DAFFIN & FRAPPIER, L.L.P

Addison, TX (February 2006-January 2007)

Foreclosure Referral Specialist

Reviewed incoming correspondence for identification, retrieval, and processing of foreclosure referrals including data entry and proof reading all data entry elements. Evaluated the completeness of received foreclosure referrals and insured proper action was taken to secure missing documents. Duties performed in a paperless environment.

NATIONAL FIDELITY MORTGAGE CORPORATION (NFM)

Baltimore, MD (May 2003-November 2005)

Lending Division Mortgage Post Closer

Reviewed, verified and shipped FHA, VA and Conventional mortgage loans to various corresponding mortgage companies for the completion of mortgage sale transactions. Identified missing/incomplete documents and followed-through with NFM personnel, title companies and appraisal companies to acquire outstanding documents for the completion of mortgage sale transactions. Monitored reports on a daily basis to determine status of customer loans (pipeline) which ensured purchase of loans before rate lock dates expired.

FIRST HORIZON HOME LOANS CORPORATION

Baltimore, MD (September 1998-May 2003)

Loan Documentation Specialist (January 2003-May 2003)

Responsible for preparation of mortgage documents for scanning within specific time frames. Served as liaison regarding all document follow-up items identified by corporate offices and for all scanning process issues.

FIRST HORIZON HOME LOANS CORPORATION

Wholesale Division Loan Processor/Loan Closer II (September 1998-January 2003)

Registered incoming FHA, VA and Conventional mortgage loans and assigned loans to specific personnel. Liaison between mortgage brokers and underwriters regarding loan status. Reviewed loans for complete documentation and contacted brokers regarding missing/incomplete documents. Researched loan information in mortgage pipeline and cleared closing conditions.

EDUCATION

ADVANCED CAREER TRAINING

Baltimore, MD (1991)

Information Processing Diploma

Received awards for Outstanding Student and Perfect Attendance.

Six Sigma Fundamentals Certificate (2010)

Six Sigma Lean Fundamentals Certificate (2011)

COMPUTER SKILLS

Nets, Westlake, CMS, Dart, Iportal, Home Saver, FHA Connection, Urban Lending, TWA (Title Workflow Application), AS 400, LSAMS, Titlewin, DOT (Default Order Tracking), Vendorscape, Mortgage Serv, Workflow, FileNet, Remedy Star, PowerPoint, Excel, Works, WordPerfect (various), Lotus 1-2-3, Harvard Graphics, SAS (editing and running programs), CC: Mail, Microsoft Outlook, Lotus Notes, DBMS Copy, Omni, TMO, Type 50 wpm.

January 6, 2016

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