Rogelio Zacarias Jr.

Address: *** ***** ***** ****. **** Talisay City Cebu 6045

Mobile No: 093********

Email: acudzw@r.postjobfree.com

Career Objectives: To engage in a career that will allow for progress in terms of skills/expertise, socio-economic development, and innovation through exposure to new ideas for personal/professional growth, as well as growth of the company.

I. Summary

Have been a support for QuickBooks Accounting Software both Customer Service and Technical Support.

Excellent problem-solving and logical reasoning skills.

Quick learner, active listener and can do multi tasking.

Can work with minimal supervision and stressful situations.

Exceptional communication skills and maintains good relationships with colleagues and clients.

Good at handling a number of people in operations.

Strives to achieve high level of customer satisfaction.

6 years worth of experience at a reputable Contact Centers.

II. Professional Experience

Stream Global Services

Nov 2009-March 2013

Technical Support Professional II

Handle technical troubles of the customer’s financial software on the other hand doing customer service up-selling for other services such as technical support plans and other services. Handles billing enquiry as well and other customer enquiry.

Sykes Asia

2006-2009

Technical Support Representative/Customer Service

Handle customer internet connectivity trouble and speed.

Did billing and reactivation for disconnected accounts.

III. Education

Bachelor of Arts in Communication Arts Major in Literature- Undergraduate 4th year(2 inc)

University of the Philippines in the Visayas Tacloban College

Tacloban City, Leyte

High School Education, 2000

Leyte National High School

Tacloban City,Leyte

IV. Added Skills, Achievement and Knowledge

Have been a customer service/technical support consultant for 6 years.

Have always been involved in extra curricular operations activities and is always open to non-business endeavours that can promote camaraderie among team-mates and develop team’s social skills.

I am independent and can work with less supervision.

Easy learner.

V. Personal Information

Citizenship : Filipino

Civil Status : Single

Age : 32

Height : 5’2”

Weight : 52kgs

Religion : Protestant

Languages spoken : English, Filipino, Cebuano, Waray-waray

Date of Birth : January 21, 1983

REFERENCE:

1. Marc dela Rosa

Team Manager- Stream Global Services

091********

2. Francese Jairamae Bahinting

Subject Matter Expert- Stream Global Services

099********

OTHERS

Expected salary 240**-***** P including allowance

Contact this candidate