Rogelio Zacarias Jr.
Address: *** ***** ***** ****. **** Talisay City Cebu 6045
Mobile No: 093********
Career Objectives: To engage in a career that will allow for progress in terms of skills/expertise, socio-economic development, and innovation through exposure to new ideas for personal/professional growth, as well as growth of the company.
Have been a support for QuickBooks Accounting Software both Customer Service and Technical Support.
Excellent problem-solving and logical reasoning skills.
Quick learner, active listener and can do multi tasking.
Can work with minimal supervision and stressful situations.
Exceptional communication skills and maintains good relationships with colleagues and clients.
Good at handling a number of people in operations.
Strives to achieve high level of customer satisfaction.
6 years worth of experience at a reputable Contact Centers.
II. Professional Experience
Stream Global Services
Nov 2009-March 2013
Technical Support Professional II
Handle technical troubles of the customer’s financial software on the other hand doing customer service up-selling for other services such as technical support plans and other services. Handles billing enquiry as well and other customer enquiry.
Technical Support Representative/Customer Service
Handle customer internet connectivity trouble and speed.
Did billing and reactivation for disconnected accounts.
Bachelor of Arts in Communication Arts Major in Literature- Undergraduate 4th year(2 inc)
University of the Philippines in the Visayas Tacloban College
Tacloban City, Leyte
High School Education, 2000
Leyte National High School
IV. Added Skills, Achievement and Knowledge
Have been a customer service/technical support consultant for 6 years.
Have always been involved in extra curricular operations activities and is always open to non-business endeavours that can promote camaraderie among team-mates and develop team’s social skills.
I am independent and can work with less supervision.
V. Personal Information
Citizenship : Filipino
Civil Status : Single
Age : 32
Height : 5’2”
Weight : 52kgs
Religion : Protestant
Languages spoken : English, Filipino, Cebuano, Waray-waray
Date of Birth : January 21, 1983
1. Marc dela Rosa
Team Manager- Stream Global Services
2. Francese Jairamae Bahinting
Subject Matter Expert- Stream Global Services
Expected salary 240**-***** P including allowance