DESTINI STEPHENS

DALLAS TX *****

972-***-****

acuc7s@r.postjobfree.com

AMINISTRATIVE PROFESSIONAL II

With 4 years of combined experience and a proven track record of solving problems in a fast paced environment!

Based on my past experiences I have learned that solving problems is the driving force for my success!

Executive Summary

I have perfected my one call resolution problem solving processes and unparalleled organizational skills.

I’m highly skilled in researching, fact finding & forecasting!

In addition, I possess a proven track record for building and improving customer & client relationships in a way that not only increases sales but strategically builds momentum!

Awards & Recognition

Operational excellence

Great attitude and willingness to succeed

Top scores for interactions with customers and for going above and beyond

Numerous awards for my outstanding communication skills

Recognized for my outstanding expertise in retaining high dollar clients

Work Experience

Insurance Specialist

Travelers Insurance Company

July 2015 – Present

I help save the company money by educating field reps on up to the minute practices and procedures.

I retain clients by resolving & reducing lengthy billing issues while preparing and monitoring customer invoices.

I work closely as an assistant with my manager & I’m the go to person for special projects and event planning.

Personal Banker/Administrative Assistant

Compass Bank

7/2012 – 6/2015

As a personal banker I consistently met my sales goals within our consumer products division.

I optimized future sales opportunities by developing relationships with my clients & continuously monitored their portfolios for future products and services as their needs changed!

I helped to optimize the efficiency of my bank branch with my “superior organizational skills” by also serving as the branch admin.

Assisted in team meetings by coming up with inventive ways to create cash flow and promote consumer products.

Among others, here is a portion of my daily weekly and monthly accomplishments:

I successfully…..

Scheduled meetings & appointments for the branch manager,

Composed meeting memos,

Researched and created presentations,

Kept the bank “audit ready” by balancing our vault weekly,

Monitored teller transactions,

Generated reports,

Handled multiple projects,

Helped to “on board” new hires for the role of teller’

I did all this, while achieving & maintaining optimum customer service scores!

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