Customer Service Office

IVY BEBIT CAVADA

Electra Street, Abu Dhabi

United Arab Emirates

Mobile: +971**-*******

Email: **********@*****.***

Objective

To join an organization where I can develop my skills and attain a higher level of knowledge for the application of what I’ve learned.

To impart my skills to the company and to be part of its continued success.

Personal Strength

Sincere, Dynamic, Hardworking, Responsible, Trustworthy, Innovative, Open Minded and can work with minimal supervision.

Profound ability and willingness to work on as-needed basis in order to meet operational needs of the company

Good communication skills, excellent reputation with customers as competent, knowledgeable and helpful professional.

Knowledgeable in Microsoft Office (Word, Excel & PowerPoint) and efficient in data encoding.

Relevant Skills and Experience

28 February 2012 – 15 February 2016, Admin. Executive & AML Assistant

Al Ahalia Money Exchange Bureau HO Abu Dhabi, UAE

Key Functions:

Admin. Executive

Greeting visitors warmly and make sure they are comfortable.

Providing accurate, efficient and committed administrative / office support activities for various department heads.

Typing correspondence, reports and other documents.

Maintaining proper records of all incoming and outgoing correspondence; and files documents and letters in a systematic manner; and keep all assigned files up-to-date.

Organizing and sorting out all incoming / outgoing mails and correspondence on the basis of urgency, priority, confidentiality or routing to facilitate quick and efficient service to the concerned.

In-charge in the reception, in-charge for orders and distribution of office supplies and in-charge of telephone, water and electricity bills online payment.

Performing basic bookkeeping.

Screening and sending mails and couriers.

Keeping in safe all duplicate keys and maintaining key register list.

Taking care of the confidential files, matters and documents for senior management.

Administrative functions such as coordinating with outside contractors for repairs and maintenance of office properties.

Scheduling and coordinating interviews, appointments, events and other similar activities for the management.

Coordinating meetings, including reserving conference rooms and arranging food / snack.

Updating appointment calendar.

Reliever to the receptionist.

Orient, train, supervise and delegates tasks for newly hired receptionist.

Other task that may be required by the management.

AML Assistant

First level AML alert verification: Transaction and ALERT verification; assign ISTR or dispose the alerts after scrutiny.

Ensure efficient identification and monitoring of suspicious activities and transactions.

Ensure timely and efficient reporting of suspicious transactions to AML Compliance Officer.

Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures and regulations.

Timely execution of instructions received from AML Compliance Officer.

Ensure proper investigation of suspicious transactions or money laundering alerts.

Prepare monthly reports to AML Compliance Officer.

23 February 2010 – 27 February 2012, Receptionist

Al Ahalia Money Exchange Bureau HO Abu Dhabi, UAE

Key Functions:

See to it that the reception is neat and clean at all times.

Greeting visitors and associates.

Observing and upheld strict regulations with outside messengers.

Handling calls and promptly forwards them to appropriate persons.

Responding to guests and public on company related inquiries.

Maintaining and updating all company offices, branches and staffs contact details.

Maintaining and updating important people, banks, companies, cafeterias and restaurants contact numbers.

22 October 2008 – 22 February 2010, Customer Relation Executive / Teller

Al Ahalia Money Exchange Bureau Dubai, UAE

Key Functions:

Greeting customers in a friendly manner and giving them full attention.

Providing assistance and help customer with their financial transfer.

Processing customer remittances, telegraphic transfer and demand draft.

Execute receiving and sending remittances of the customers.

Handling customer’s queries.

Ensuring quality customer service.

01 August 2004 – 31 August 2008, Clerk

Ching Bee Trading Corporation, Philippines

Key Functions:

Acknowledge the customer’s presence and making eye contact.

Greeting customers in a friendly manner and giving them full attention.

Taking time to answer customers questions, problems, price monitoring or find someone who could.

Responsible for typing and filing.

Responsible for the computation and result of abaca delivery liquidation.

Answer phones, order supplies and prepare weekly transaction report.

Orient, train, supervise and delegates tasks for new hires.

Seminar / Training Attended

Product, Anti Money Laundering & Customer Service

Al Ahalia Money Exchange Bureau Customer Service Office Sharjah, UAE

Educational Background

Bachelor of Science in Business Administration (Major in Management)

Catanduanes State University, Philippines, 2000 – 2004

Reference available upon request.

I hereby certify that the above information is truthful, complete and correct to the best of my knowledge.

Ivy Bebit Cavada

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