Customer Service Representative

Emonie Johnson

*** ****** ****** ********* ***

Washington, DC 20032

Phone 202-***-****

E-mail *************@*****.***

Summary:

Experienced customer service representative and specialist seeking challenging and rewarding position with a growing organization in which I would be able to utilize my exceptional skills and abilities.

Qualifications:

Communicate well with others

Organized

Demonstrate excellent written and oral communication skills

Ability to deal effectively with the public

Open to new ideas

Skilled in Microsoft Word, Excel, Outlook and PowerPoint

Answer phone calls professionally

Experienced submitting payroll using the system TACIS

Capable of copying, filing and printing important documents

Work experience:

Metropolitan Police Department(Admin Ops. Clerk)

Washington, DC

July 2015-Nov 2015

Submit weekly payroll for 420 officers using the program TACIS Enter overtime and process retirement

Answer phone calls professionally in order to assist concerns and relevant issues that any of the officers may have had

File, copy and print relevant documentation for each officer that will support what is entered into TACIS

Gap Inc. Old Navy(Merchandising Specialist.)

Alexandria, VA

Oct 2013-Currently

Communicate with customers by assisting them with knowledge about the latest products

Responsible for placing products off of the shipment truck on to the sales floor

Count each register at the end of the day and execute daily paper work at the end of the night to meet daily deposits.

Responsible for informing employees on their tasks and responsibilities for the day.

Ensemble merchandise so that it is relatable and relevant to the customer during curial periods

Resolve customer problems and ensure that appropriate changes were made

Meet daily sales goals and perform job requirements as assigned.

Maxim Healthcare (Home care office Assistant)

Winston-Salem, NC

Sept 2011-May 2013

Serves customers by backing up receptionist: answering questions; forwarding messages; confirming customers’ orders; keeping customers updated on orders

Forwards information by receiving and distributing communication; collecting and mailing correspondence; copying information

Enhances organization reputation by accepting ownership for accomplishing new and different request exploring opportunities to add value to a job.

Answer calls professionally

Education:

Winston-Salem State University (Undergraduate Studies)

Winston-Salem, NC

Aug 2011-May 2014

References:

Available upon request

Contact this candidate