J. Michael Westbrook
Senior Program Manager and Business Analyst
Dynamic and highly-accomplished business and technology leader with outstanding record of success providing IT, sales & marketing, legal, project management, business process, and infrastructure solutions to Fortune 500 companies in a broad spectrum of industries worldwide. Expertise in developing and implementing long/short-term business and information technology plans, strategies and architecture. An accomplished visionary change agent, business partner; top-level solution provider and industry thought leader that constantly delivers hard driving, steadfast solutions with the demonstrated proficiency to effectively coordinate multi-million-dollar projects and budgets while directing daily business operations while managing and motivating a large staff of high-performance professionals.
Areas of Expertise and Knowledge
Budgeting and Cost control Technology Architecture & Integration Cloud/SaaS/ Process re-engineering
Identity Access Management Compliance/Risk/Audit Business Continuity/BCP/DRP
Web Services/SOA frameworks BPM/Process Re-engineering/Analysis Licensed Insurance agent
Program/Project Management RFx generation and response Security/PCI-DSS
Incident/Problem Management SCRUM/Agile/Waterfall(SDLC) Capacity Planning/Security Overhead
Technology Consolidation/Migration Empowerment & Mentoring SLA/OLA/Root Cause/Remediation
CRM/ERP/Configuration Management System & Application Development Six Sigma/CMMi/ITIL
MIJEDA – Senior Program Manager & Business Analyst 2007 to Present
Provide senior project/program leadership and business management consulting. Manage and deliver multiple large scale projects on time and within budget, engaged in Six-Sigma based ECMS (DMAIC) SDLC and SCRUM/Agile methodologies
Served as a senior consultant supporting the identity access management (IAM) implementation and risked-based remediation initiative across the enterprise; the remediation was for server sunset, sustainability and replacement due to compliance and regulatory requirements
Served as a project manager and lead business analyst with a NC state government supporting the identity access management (IAM) implementation across a cloud as primary point of contact for planning, communicating and collaborating with key stakeholders to include districts and regions, information pertaining to system updates, issue remedies, upcoming releases and system enhancements, etc.
Service delivery manager for E2E, B2B & B2C business solutions strategies, charged with performance (budget) management, business plans/analysis, requirements definition, implementation/configuration/recovery of technology, project management, business insurance analysis (healthcare/life/annuity/disability/HIPAA, Medicaid, Medicare; P&C, Errors & Omissions, liability), PCI governance, compliance, risk, security, merchant services (multiple businesses); developed RFPs to elicit bids from potential vendors for desired solutions specifying needs and evaluation criteria for assessing proposals. Implemented business process reengineering for the analysis and redesign of workflows within and between enterprises in order to optimize end-to-end processes and automate non-value-added tasks.
Led multiple initiatives for a major medical supplier PMO using SAP ERP (ECC) to include materials, financials, sales tracking (Sales Force), Data management, supply chain and order-to-cash; domestically, integration of assets and processes as the result of an acquisition and an EDI replacement (B2B) initiative with full hardware/software integration and vendor management (SCRUM) and an SAP rollout for Latin America;
Led multiple initiatives for a major insurance organization PMO; SDLC focused on the migration of a legacy systems to align with business objectives to SAP ERP (ECC), delivery of business requirements (compliance, risk, audit, legal driven) ETL processes, application development;
Sr. Project Manager and Business Analyst a major computer manufacturing organization defining the roadmap and strategy to meet technology objectives and align with business objectives to ensure proper and effective billing and payment utilizing SAP ERP (ECC) platform for clean-order and HOH EMEA efforts
J. Michael Westbrook - page 2
Sr. Project Manager working with SME’s on remediation and drift management work stream for an enterprise level program to ensure holistic approach for E2E server management in the governance, accountability, audit, risk management, E2E process and structure from through creation of sustainable and repeatable processes to ensure compliance with policies and standards
IT Program Manager for multiple work stream initiatives to improve ATM/POS infrastructure redundancy, eliminate capacity limitations and concerns and providing risk mitigation; UCRA, RACI matrix, developed implementation plans, project charter, SPD’s, BRD’s, /BCP/Failover testing plans; implementation and execution of the plans for pilot and full migrations;
Program manager for the PMO on a multi-million dollar optimization program to transition production support (outsourcing) to third-party providers with IBM(India) with SCRUM and SDLC methodology, daily scrums, establishing governance, application development, ROI/Cost, audit, risk mitigation, issue resolution, leading and participating in discoveries, due diligence, developing repositories, executive briefs/presentations.
Senior Project Manager on a multi-million dollar infrastructure simplification migration (hardware/software upgrades) initiative to CHP (Cloud) (Agile), replace or re-platform of key applications within a virtualized computing environment for multiple lines of business, production support/services areas within host computing group ET&D, guiding the key sponsors and stakeholders through the DMAIC process, PCI-DSS review, ROI/Cost, executive briefs/presentations, interaction with legal, audit and compliance, project planning(MS Office suite (Project/Outlook/MOC/Word/Excel), SharePoint, Clarity, requirements definition, etc.
Senior Project Manager on multiple international and domestic (US, EMEA, Latin America, Asia, India) initiatives to include a domestic multi-million dollar web based Siebel/Oracle CRM application infrastructure upgrade/replacement, application development, efficiencies, process re-engineering initiatives(compliance, risk and legal driven) for multiple lines of business and production support/services areas (telephony/IVR) within ET&D, JAD, PCI-DSS review, conversions/migrations
FISGlobal (Atlanta, GA) –Director of Technology/ Senior Technical Expert 1995 - 2007
Provide senior leadership as head of IT, responsible for all aspects of IT planning, implementation, human capital and support business objectives in payment services, using SLDC, Agile, RUP or SCRUM methodologies
Provided senior technical expertise serving as SCRUM master for process re-engineering, best practices, managed audit/risk (internal/external), enhancing production support, DR/BCP, ITIL/CMDB, Help desk, security, QA/testing, development, systems/business analysis, governance/compliance, PCI-DSS, audit, etc
Led all technology initiatives in Latin America from 2001-2002 with Agile/SCRUM methodology, daily scrums (meeting/tracking/churn/focus), key stakeholder on migrations and development 2006-2007, infrastructure hardware/software upgrades, production support, managed audit (internal/external), conversions, process re-engineering, systems development, development of offshore resources (outsourcing), efficiencies, work-flow, security, day-to-day operations, process re-engineering, executive briefings/presentations to CxO level team, budget/P&L responsibility
Led and managed all programs within technology in the UK from 1999-2000 with SCRUM methodology, daily scrums (meeting/tracking/churn/focus), day-to-day operations, conversions, production support, process re-engineering, managed audit/risk (internal/external), configuration management, infrastructure hardware/software upgrades, security, application development, legacy application support and maintenance, safe harbor, Data Protection Act, vendor management, executive briefings/presentations to CxO level team, budget/P&L responsibility
Led the delivery of data warehousing and reporting solutions; requirements gathering, data modeling, data integration and end-user training, led developers (ETL) in cleansing/cleaning/scrubbing, transforming, extracting, integrating and load process (ETL) for the data warehouse from various data sources
Various industries – Project Manager/Engagement Manager/ 1985-1995
Education and Professional Development
Lifelong Education (professional technology studies) - North Carolina State University
BBA, Business Administration – Ashford University
MBA/ISS (in progress) – Ashford University
SOX Institute, (CGRC/IT) Governance Risk Compliance Group (GRC/SOX),
Project Management Institute (PMI), Project Management (PMP certificate) - Villanova University