Andrea McBee
San Antonio, TX *****
acqmno@r.postjobfree.com
QUALIFICATIONS SUMMARY
Highly Personable Customer Service Representative with excellent phone skills who will deliver superior service. Bring four years of office/customer support experience working within high-volume call center environments. Exercise independent judgment, decision-making, and problem solving abilities.
Patient, calm and pleasant professional
Ability to multi task and handle a fast paced work environment
Knowledgeable Microsoft office; MSWord, Excel, PowerPoint
Type 50 wpm
EXPERIENCE
04/11 to 10/14
Jon Wayne LTD
Customer Service Representative
Customer service representative performance coaching
Answer incoming calls/direct calls to proper department
Took initiative to solve customers’ billing inquiries
Scheduled service call appointments.
Researched and analyzed incoming calls.
01/10 to 04/10
Transcom
Technical Support Agent
Technical support for Comcast customers.
Attend to the unsatisfied customers to solve queries and complaints efficiently.
Created trouble shooting tickets.
Scheduled service call appointments.
04/09 to 05/09
Innova Hospital
Medical Office Specialist-Extern
Filed Medical Records
Take vital medical data on patients to assist doctor
ICD-9 and CPT-11 Coding / Medi-soft trained
Health Insurance verification
Knowledgeable in HIPAA regulations
EDUCATION
09/08 to 06/09
Texas Careers
Medical Office Program
1994 to 1998
St. Gerard’s High School
Diploma