Customer Service Representative
Resume:
Traci Bull
Loganville, Ga, *****
***********@*****.***
Objective
Seeking a position with a company that would allow me to use my training in various fields in a
productive manner; while allowing an opportunity for growth and advancement.
Experience:
Assurant, Duluth, GA
Customer Service Rep,9/01/13-3/06/15
Answer and place calls to customers with the ability to use positve language.
Consistent in answering calls immediately.
Fax paperwork and certified documents.
Represent Nationstar Mortgage with all of my ability.
Any other duties delegated by management.
Assurant, Florence, SC
Customer Service Rep/Claims Processor,12/10/12-08/17/13 (reason for leaving;moved to atlanta)
Nursing Home, Darlington, SC
Certified Nursing Assistant, 02/12/12-12/01/12
Assist elderly population with basic activities of daily living.
Implements appropriate nursing care under the direct supervision of registered nurses and
physicians.
Hands-on experience in: taking patients’ vital signs, bathing, assisting with ambulation,
preparation of meals, and changing linen.
Knowledge of standard procedures when caring for patients on contact precautions, and with
contagious illnesses.
Kroger, Atlanta,GA
Store Cashier, 03/05/10-01/04/12
Answers customer questions and provide info on procedures.
Resolved customers' service and billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills.
Received payments by cash, check, credit cards, and automatic debits.
Any other duties delegated by management.
ADP Tax Credit Services, Florence, SC
Customer Service Representative, 10/01/09-02/22/10
Received and organized company mail orders.
Date packages and shipped according to schedule
Solicited sale of new and additional services and products.
Sort mail according to groups and destination by hand or by operating electronic mail-sorting or
scanning device.
Blue Cross Blue Shield, Florence, SC
Customer Care Specialist, 12/15/08-09/19/09
Process insurance claims using CPT and ICD-9 Coding.
Faxing paperwork and certified documents.
Consistent in answering customer calls immediately and administering explanation of benefits
Established and maintained a high level of positive working relationships with customers,
ensuring satisfaction with company services.
Education:
Nurse’s Aide, 2009
Professional Medical Training Center, Florence, SC
Received Certification for Nurse’s Aide
Nursing, 2003
South Carolina State University, Orangeburg, SC
Nursing Major – Attended college from 2003 - 2005
H.S. Diploma, College Prep Courses, 2003
Hartsville High School, Hartsville, SC
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