Traci Bull

*** *** **** **

Loganville, Ga, *****

762-***-****

acqicv@r.postjobfree.com

Objective

Seeking a position with a company that would allow me to use my training in various fields in a

productive manner; while allowing an opportunity for growth and advancement.

Experience:

Assurant, Duluth, GA

Customer Service Rep,9/01/13-3/06/15

Answer and place calls to customers with the ability to use positve language.

Consistent in answering calls immediately.

Fax paperwork and certified documents.

Represent Nationstar Mortgage with all of my ability.

Any other duties delegated by management.

Assurant, Florence, SC

Customer Service Rep/Claims Processor,12/10/12-08/17/13 (reason for leaving;moved to atlanta)

Nursing Home, Darlington, SC

Certified Nursing Assistant, 02/12/12-12/01/12

Assist elderly population with basic activities of daily living.

Implements appropriate nursing care under the direct supervision of registered nurses and

physicians.

Hands-on experience in: taking patients’ vital signs, bathing, assisting with ambulation,

preparation of meals, and changing linen.

Knowledge of standard procedures when caring for patients on contact precautions, and with

contagious illnesses.

Kroger, Atlanta,GA

Store Cashier, 03/05/10-01/04/12

Answers customer questions and provide info on procedures.

Resolved customers' service and billing complaints by performing activities such as exchanging

merchandise, refunding money, and adjusting bills.

Received payments by cash, check, credit cards, and automatic debits.

Any other duties delegated by management.

ADP Tax Credit Services, Florence, SC

Customer Service Representative, 10/01/09-02/22/10

Received and organized company mail orders.

Date packages and shipped according to schedule

Solicited sale of new and additional services and products.

Sort mail according to groups and destination by hand or by operating electronic mail-sorting or

scanning device.

Blue Cross Blue Shield, Florence, SC

Customer Care Specialist, 12/15/08-09/19/09

Process insurance claims using CPT and ICD-9 Coding.

Faxing paperwork and certified documents.

Consistent in answering customer calls immediately and administering explanation of benefits

Established and maintained a high level of positive working relationships with customers,

ensuring satisfaction with company services.

Education:

Nurse’s Aide, 2009

Professional Medical Training Center, Florence, SC

Received Certification for Nurse’s Aide

Nursing, 2003

South Carolina State University, Orangeburg, SC

Nursing Major – Attended college from 2003 - 2005

H.S. Diploma, College Prep Courses, 2003

Hartsville High School, Hartsville, SC

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