Sr. Business Systems Analyst / Identity Access Management Analyst

Roxanne Cooper acprng@r.postjobfree.com 732-***-****

Visionary Technology Business Systems Analyst

Successful delivery of complex Strategic IT initiatives, Implementation, Migration and Business Process Optimization. Orchestrate business components to deploy

complex business processes. Demonstrate a strong customer/client focus; build long-term relationships and manage expectations appropriately in a flexible

environment where requirements and procedures continuously evolve.

Technical Competency

Identity and Access Management (IAM), Mainframe Operating Systems, ESB Infrastructure/Middleware Technology, e-Commerce Website, RSA Ace Server.

Familiar with Information Security Administration (ISA) principles in Network Infrastructure and the associated network protocols and concepts. Strong analytical

skills to analyze security and information technology requirements and relate them to appropriate security controls & business initiatives. Business Requirements,

Technical Specifications and Process Improvement/Redesign. Strong motivation to succeed, efficient in high volume fast past environment.

Experience

Medco Health Solutions acquired by Express Scripts, Franklin Lakes, NJ

2006-2014

Sr. Business Systems Analyst/Portal Manager/Project Lead

Promoted and improved under the IT Security umbrella (IDM) the execution of Identity Access and Administration (IAM) user provisioning and Client Website

Installation. Deployed new process and work flow standards that optimized efficiency and accuracy within IAM to decrease turnaround time in processing BMC

Remedy ticket requests and ensure that security configurations are maintained. Strong analytical skills to analyze information technology requirements and relate them

to appropriate business initiatives. Lead BA role on workflow redesign for IAM in DEV, QA and PROD and the deployment of External User Access on Client

Website Domain in QA. Managed Internal/External User provisioning within Website and SharePoint portal which included successful implementation of new designs

and acquired applications of critical and sensitive nature relative to corporate security and business segments, partner organizations and/or its Clients. Collaborated

with project teams and successfully implemented security measures to meet corporate security policies and external regulations, e.g., HIPAA. Productive role in

strategic initiatives in accordance to the Information Rights Management (IRM) roadmap.

• Integrated change management approach into program design and decision making to enable strategic direction for various IAM Process Improvement

Redesign project initiatives. Identified and engaged key stakeholders and leaders as change moved through the organization. Acquired support from senior

leadership to embrace the new approaches, both to challenge and to motivate the rest of the stakeholders in process redesign.

• Assisted senior leadership to move the process of aligning and committing to the change initiative so the work force was able to deliver downstream results;

developed work flow stream and resource matrix to identify leaders and stakeholders throughout the company; enabling the push of responsibility for

design and implementation down, so change cascaded through the organization.

• Articulated a convincing need for change; provided a road map to guide behavior and decision making. Delivered downstream results once the senior

leadership team aligned and committed to the change initiative. Prepared documentation and reports for Leadership to engage Sr. Executives to get further

exposure to changes that would occur allowing the turning point to making the transition happen quickly; creating a sense of alignment and unity.

• Created timely, constant, practical communication through diagnostics that assessed a baseline for designing essential change elements; brought major

problems to the surface, identified conflicts and defined factors that recognized and influenced sources of leadership and resistance. Developed a baseline,

defined explicit end-state or desired culture, and devised detailed plans to make the transition. Productive in adapting to the unexpected adjustments that

were made to the speed and sequence of implementation, allowing fundamentals of the new operating model remain unchanged. Revised SOP and Process

Guidelines for teams of individuals to know how their work will change, what is expected of them during and after the change program, how they will be

measured, and what success or failure will mean for them and those around them.

• Lead IAM Team in Process Improvement Redesign Project; applied Agile development methodologies; meet with stakeholders, delivered business

requirements, functional design document and detailed file specs across source applications including manual and procedural documentation for improved

work flow. Created and deployed online interactive e-form eliminating errors 100% in user access intake requests. Combined IAM protocols with

stakeholder user stories to develop and deploy, e-form, SOP and content management in SharePoint community.

• Facilitated a lead role in the successful ESI migration of users from west to east systems among security administration enterprise; deployment upwards of

64k users within 1/3rd of the projected timeframe.

• Managed the continued growth of Client Website portal housing initially 15k progressing upwards to 38k external and 50k internal and offshore users over

2 year span during ESI merger. Reduced SLA 70% in resolving on average of 2500 Remedy tickets in registration queue.

• Lead Client Website provisioning team; deploy and executed a standard process to create unique Authorization ID, minimizing duplicate user records

upwards of 65% in DB2 RACF database optimization initiative including IBM Tivoli Identity Manager.

• Assumed additional responsibilities within RACF database to grant and revoke user identification ID, eliminating the need for additional resources.

Executed Vanguard Administrator query against RACF Database to minimize user ID duplication and efficiently control user validation reporting. Train

provisioning team on RACF security protocols.

• Identified and resolved misuse of information assets, user password and privacy violations and noncompliance. Monitored and assisted in audits of client

user access exposure and information systems activities to confirm information security policy compliance and provided management with security policy

compliance assessments.

• Executed and delivered technology projects that had tactical and operational impact to all business segments across corporate enterprise; ensure that

security issues are addressed throughout the project life cycle.

• Lead successful deployment of new nonproduction dynamic website environment for external clients under contractual requirement that allowed them to

test pre-production code on demand. Coordinated Change /Issue Management for launch of new underlying applications through production portal and

newly developed test portal for external users.

• Built new productive relationships with peers in each of the business segments that result in clear understanding of information security technology,

operations and business initiatives that enabled the corporation to meet its financial and strategic business objectives.

• Manage expectations appropriately in a flexible environment; sustain a deep understanding of business and product services. Strategic thinker, detailed

oriented – excellent research and resolution skills.

PAGE 1

Roxanne Cooper acprng@r.postjobfree.com 732-***-****

Combined Computer Resources, Iselin, NJ 1998

– 2006

Delivered End-to-End Product Solutions and Project Initiatives for Large, Complex, Multiple Site Projects.

Security Access Management, Medco Health Solutions, Franklin Lakes, NJ

Rolled out deployment and maintenance of the new Client Website that provided users with accurate information regarding the clinical, financial and account

management of pharmacy benefits. Created single sign-on (SSO) user profile records to maintain consistency of applications on multiple portals and underlying

applications into single portal architecture (PEGA) and user interface; Active Directory Application Mode (ADAM).

• Implemented housekeeping standards within SharePoint Admin portal, underlying applications and backend processing (Plumtree), to allow or disable user

access of active or terminated, internal, external client and 3rd party vendor user records.

• Created and Administered unique User ID in mainframe through RUMBA Mainframe Display, using TSOB/SYSB – Programmer Workbench Menu that

will allow secure access to Client Website and underlying applications.

• Granted user community access rights among security platforms including, Client Website portal, underlying applications, mainframe, IBM Tivoli Identity

Manager's (ITIM), Active Directory and e-Service Delivery.

• Managed New Client Install, Team Room & User Role Maintenance; implemented work flow schedule among various underlying application groups within

Client Website.

• Exceeded SLA agreement analyzing and expediting new user requests and problem resolution through ticket tracking systems: Siebel Sales/Account

Management and BMC Remedy. .

• Collaborated with Marketing to obtain business objectives then trained Administration Team, Account Management and User community on gathering

applications requirements and essential user information to successfully submit Client Website e-form for user access.

• Administered user access test for new application and products deployment among all environments to ensure the existing Client Website framework can

support newly deployed products. Developed documentation, access request forms, within security processes and procedures, and supported service-level

agreements (SLA's) to ensure that security controls are managed and maintained.

Loan Originations, Summit Bank, Dayton, NJ

Provided Production support of Operations Center processing daily loan originations, customer versatility information (CRM), loan imports and general maintenance

to the banks master Loan Origination database (COIN) and Advanced Leasing System (ALS).

• Managed production and maintenance of server command centers three Credit Bureaus (TRW direct, TRW indirect, and Transunion), six Fax Servers, File

Transfer and Process Server and Host Interface, including sole weekend command of operations center and production processing while supporting user

community of automobile dealerships and Bank Lenders.

• Administered system backups, generated and distributed nightly production reports, administered quarterly overnight production archives of the COIN

System.

• Successfully migrated the merger from Summit Bank to Fleet Bank; delivered software, business and technical documentation of Advanced Leased System

(ALS), moved live data between test and prod environment, resolved issues.

Business Systems Analyst, Marketing Database Warehouse, Summit Bank, Cranford, NJ

Lead Analyst of Marketing Mix project to build a marketing database warehouse (RDBMS), consisting of banks customer demographic (CRVM) and House holding

information, privacy indicators and financial statistics for marketing analysis on both retail and commercial marketing databases.

• Assessed legacy systems Customer Information System (CIS), Management Support System (MSS), Enterprise Management System (EMS) and customer

house holding data feeds and established validation standards for ETL builds of new Relationship Information System (RIS),

• Delivered and implemented business requirements, system functional design document and detailed file specs across source applications, including Internal

Audit, Information Security and Disaster Recovery Requirements.

• Lead QA testing initiatives for Marketing; executed SQL query statements to retrieve attributes used to analyze reports for marketing/financial analysis.

Additional Experience

Kelley Technical Services, New Brunswick, NJ - Technical Consultant for CNA Insurance, Chicago, IL

Y2K Rate Development including rate tables, formulas, dictionaries and rating algorithms.

Continental Insurance Company acquired by CNA Insurance Company, Cranbury, NJ

Manager Business Systems

Pioneered and managed new Business Systems Technical Group within the Actuarial department; introduced new Rate Implementation Team that managed rate

implementation process and delivered ongoing rate making, competitive rate analysis and PLC & SDLC on various projects.

Accomplishments

Recipient of, Outstanding Efforts and Accomplishments Award for Actuarial, Analysis and Planning.

Re-engineered Rate Implementation Process; increased number of rate revisions upwards of 60% implemented per year.

Reduction of at least 50% in number of programming changes, errors and time restraints for rate implementation.

Managed the rate file system conversion from APS/PMS to RFUS PC Application.

Automation of Premium Comparison processing; increased efficiency and productivity of competitive analysis for rate review.

PAGE 2

Roxanne Cooper acprng@r.postjobfree.com 732-***-****

Managed a successful migration from Continental to CNA Insurance rating system.

Actuarial Technical Supervision

Business Systems Analyst/Actuarial

Payroll Accounts Representative/Loyalty Life Division

Enterprise Security Management technologies (emphasis on security infrastructure ): Advanced knowledge in MS Office Suite, MS Outlook, MS

Project, PowerPoint, Visio, IBM Tivoli Identity Manager's (ITIM), IIS, EnRole Validation Database (Access360), Active Directory, SQL Server/Database Security,

Mainframe/DB2/RACF, Vanguard, SharePoint, Plumtree, UNIX, LDAP, Cisco, Active Directory, Active Directory Application Mode (ADAM), Exchange, RSA Ace

Server, RSA Key Fob, RSA Soft Token Software, BMC Remedy, Siebel (Sales/Account Management) Client Relationship Management, e-Service Deliver (eSD) and

Coverage Management Workstation (CMWS) both mainframe/data filtering and web front end/access control including c360, Content Reference Library, EXPERxT

(high-level plan performance reporting), Cognos.

Quality Systems, Methodologies and Tools: Lotus Works Suite, Windows, DOS, CICS/MVS/CMS, AS400, TSO, Mainframe, FileAid, SPUFI, Intelligent

Query and IQ Access, Crystal Reports, CARS, Visio, CSC Hogan CIS/RIS/EAS Applications, Harte Hanks Marketing Database, APS Ratefile, ISI Ratabase/Rate Page

Generator, ALS, Dreamweaver, Photoshop, Illustrator.

PAGE 3

Contact this candidate