Customer Service Sales

Location:

Salary:

70,000

Posted:

March 27, 2015

Renanda Johnson

Indianapolis, IN 46224

E-mail address: ********@*****.***

Work experience: From October 2003 to present. RNDC in Indianapolis IN. (Formerly

National Wine & Spirits).Current position: Customer Service Supervisor. Currently I supervise

eight associates. This involves monitoring calls, ensuring consistent service levels and reducing

the number of calls holding in queue. My help desk responsibilities include but are not limited to

supervisor calls and resolving issues, managing and delegating projects, processing employee

and customer product orders. In addition to regular tasks, I perform back up for licensing,

licensing issues; credits and product pick up processing. I promote product education. My

specialized tasks include assisting Marketing Manager’s project managing such as special pricing

orders and resolving pricing discrepancies. I accurately and constantly perform payroll and am

responsible for record keeping. My innovations in implementing new ideas and procedures

require me to work closely with other departments. My strengths include excellent negotiating

skills, encouraging high morale and promoting employee growth through education and

delegation. I have consistently accomplished overcoming objections and have excellent people

skills.

Credit Invoice Adjuster: July 2005-January 2007. My Responsibilities included issuing

credits for any damages, shortages, or missed shipments on deliveries. I also had to resolve

pricing discrepancies due to broken deals, etc. I reshipped product for short or damaged product.

In addition I answered inquiries for customers and sales people. I was also responsible for

correcting discounts, issuing debits, and making inventory adjustments.

Customer Service Rep.: From October 2003-July 2005. I was responsible for answering

phones, takings and inputting orders from bars, restaurants, package stores, and sales personnel.

I also processed orders for special accounts such as CVS, Sam’s Clubs and Costco. I was

responsible for inputting contract pricing for all chain stores such as Meijer, Marsh, Kroger, and

Wal-Mart. I also engaged in suggestive selling. I have great rapport with both internal and

external customers.

Education: Associate of Applied Science in Business Administration. Graduated 1/30/2013

Summa Cum Laude

Skills: 10-key proficient, Experience with Beverage industry deal structures, People

management and development, Phone etiquette and relationship building.