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Customer Service Manager

February 18, 2015

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Eric Chinn

**** ******** . *******, ** *****


Skills & Abilities:

. Manage the work of others

. Public customer service, work under pressure

. Proficient in Microsoft Word, Outlook, Excel and Power Point

. Account analysis and reconciliation

. Month end closing

. Prepare journal entries

. Tax preparation

. Balancing of income statement and balance sheet

. General ledger maintenance


University of Findlay Ohio Bachelor of Applied Science in

Accounting 12/1999


Shaba Impex SPRL. Mining Operations Site Manager


Lubumbashi, DRC

. Establish, organize, and maintain financing required for day-day

mining operations

. Ensured internal accounting systems and administrative controls

related to purchase and sale of copper

. Maximized profits while complying with all applicable laws,

regulations and policies

. Oversaw processes that measured the effectiveness and efficiency of

financial operations while producing accurate and reliable management


. Analyzed production and financial data to identify and address issues

while benchmarking and highlighting successful practices

X-Treme Bureau de Change Manager of Accounting


Dar es Salaam, Tanzania

. Efficiently managed equipment, logistics, and personnel resources

required to execute day-day operations

. Reviewed accounting, vouchers, and vendors payment documents to ensure

intake/outtake of cash transactions balanced on daily and monthly


. Independently conducted various internal controls reviews to assess

effectiveness of organizational performance

X-Treme Diamonds Diamond Broker


Kinshasa, DRC

. Used extensive professional contacts

. Utilized knowledge of mining, cutting and other skilled expertise


. Imported diamonds from the Democratic Republic of the Congo and sold

on the international market

. Ensured quality assurance standards and internal controls contributed

to efficient and error-free operations

City of Detroit Treasury Department Accountant

06/2000-04/2002 Detroit, MI

. Efficiently process bank reconciliations

. Processed advance salary transactions

. Completed payroll processing

. Processed retirement account management

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