Customer Service Representative
Resume:
Sarah A. Upchurch
Sugar Land, TX. 77498
Objective: I look to obtain long term employment with a reputable company. Also, I would like to develop skills
that will support the growth of an organization that provides challe nges and offer opportunities for advancement.
Experience:
Oct. 2014-Present HEWLETT PACKARD HOUSTON, TX.
Manufacture: As an assembler, I Assembles small components to build servers of many different configurations. Ver ify proper
components and rec eived per order pick list prior to build. Scan all components into the manufacturing shop floor system to e nsure
proper parts and inventory tracking. Use online methods and wor k in structions to build servers per customer spec ification. Responsible
for building server s from the mother board up. Which i ncludes installation of processors, dimms, pca boards, cables, heat sinks, and
other high value material.
July 2014-Present HOME JOY HOUSTON, TX.
House Cleaner: As a Housekeeper I provide 5 Star cleaning skills by clean client’s kitchen including refrigerator, pantry, bathrooms,
bedrooms, sweep, vacuum, mop the floors, dust, wash windows, walls and boarders, wash, and fold laundry, etc.
Aug.2012- March 2013 OUR 365 ST. CHARLES, MO.
Photographer: As a Photographer, I provided excellent customer service by photographing newborn babies at
Contracted local hospitals in the state of Texas, enter data into the computer system, sold portraits.
Sept. 2004- Dec. 2011 HOME CARE SUGAR LAND, TX.
Health Care Aide: As a Home Health Care Aide, I assisted my client with daily living task such as shower, issu e medication, prepare
meals, laundry, house cleaning, and escort to and from doctor appointments.
June 2006- Sept. 2008 HOUSTON METRO UROLOGY HOUSTON, TX.
Receptionist: As a Medical Receptionist, I answered a multi-line telephone system, schedule, cancel doctor
appointments for patients upon request using Medovolve systems, manage the doctor’s schedule, pull and file charts, photocopy
charts upon request, filing papers in to patients’ medical charts, verify insurance, enter insurance information into
the computer system.
Oct. 2004- June 2006 PALO ALTO MEDICAL FOUNDATION PALO ALTO, CA.
Patient Service Representative: As a PSR Float, my daily duties were to provide great customer service to the patient in
various departments. By greeting patients, checking patient into department upon arrival, answered incoming
calls on a multi–line switchboard at call center and various departments office setting, schedule appointment, reschedule and
cancel doctor appointments, register, and admit patients into Urgent Care Department collect and scan/copy patients
Demographic, update and confirm patient’s health insu rance by entering insurance into data system, manage physicians
schedule, make reminder calls to patient of their appointments for the following day.
Feb. 2002- Oct. 2004 OMNI/ OBGYN B ERKLEY, CA.
Medical Receptionist: As a Front Office Clerk, I greet and check in patients, collect co -pay, answer telephone, schedule, reschedule,
cancel doctor appointments upon request by using Medical Management Computer Program, update insurance information into
the computer system, pull and file charts, inventory, and stock clerical and medical supplies in designated areas.
May 1994- Feb. 2002 SEQUOIA HOSPITAL R EDWOOD CITY, CA.
Certified Nursing Assistant: As a CNA, I admitted and room patients, assist patients with daily living task, blood pressure,
temperature, EKG, blood glucose, chart all readings, and transport pt. as needed. Assist patients with serving and feedings of
meals.
Supply Tech: I stocked Central Supplies Machines; inventory of patient equipment, check patient equipment to make sure it was in
good working condition.
Food Server: I worked in a food line setting placing food items onto trays and delivering trays to patients at bedside, clean
Kitchen and prepare kitchen area for the next meal shift.
June 1993- May 1994 GLENNWOOD INN MENLO PARK, CA.
Personal Care Aide/Receptionist: As a Personal Care Aide, I assisted elderly with orderly daily task, house cleaning, I also delivered
meals, mail and laundry to resident’s apartment upon request, escort res idents to and from dinning/ meals, quickly respond to
emergency situation.
Receptionist: I answered and transferred telephone calls upon request, dispatch emergency calls to personal care aide staff.
April 1991- May 1993 DATA BANK COMPUTER FREMONT, CA.
Computer Assembler: As a Line Assembler, my duties consist of mounting computer chips to the base of the
Computers, inspect components, package, and boxed compute rs for shipping, label pack inventory.
Education: High School Graduate.
Strengths: Skilled in motivating and interacting with the public. I am friendly, courteous and articulate disciplined.
I am well-organized in work habits, with the ability to funct ion smoothly in pressured situations. I take pride in doing
a good job. Works well with little/no supervision.
Reference: Available upon request.
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