Customer Service Representative
Resume:
Mellisa Nolasco-Santos
Phase *A* Block * Lot * **th Street
San Pedro, Laguna
Mobile No: 093*-*******
Email: ********************@*****.***.**
SUMMARY:
* ***** ** ******** ******** Languages in the premier university of the
Philippines
Valedictorian in Elementary and High School
With great written and communication skills in English, Spanish, French and
Filipino
Proficient with MS Office, Windows and the Internet
Spanish Language Specialist at Mondelez International(Present)
EDUCATION:
University of the Philippines-Diliman
Bachelor of Arts in European Languages - Major in Spanish; Minor in French
Academia Institucion de San Pedro (AIDSP
San Pedro, Laguna, Philippines
Graduated Valedictorian and consistent Dean's Lister- March 2007
Casa del Ni o Montessori and Science High School (CDNMSH)
San Pedro, Laguna, Philippines
Graduated Valedictorian and consistent Dean's Lister- March 2003
WORK EXPERIENCE:
Mondelez International (August 4 - Present)
. Respond to calls from suppliers from Spain to help with the status of
their invoices by navigating the SAP
. Coordinate with internal departments for ticket resolution
. Handle queries from suppliers/internal contacts thru emails and calls
Infinit-O Manila (February 7, 2014 - July 22)
Spanish Customer Service Representative
. Provides customer service support services for a retail electricity
supplier in the U.S
. Explains bill and answers inquiries about customer's accounts
. Performs outbound calls if necessary
. Assists customers in making payments over the phone
Convergys (May 2011 - March 2012)
. Handles inbound calls both in Spanish & English language
. Assists customers in establishing their company profile on our
website
. Creates accounts and provides technical support when necessary
. Provides quality data about a company's credit profile, financial
stability, and business insights
. Offers tools to manage risk and opportunity
EXTRA-CURRICULAR ACTIVITIES AND ORGANIZATIONS:
Junior Municipal Councilor-San Pedro, Laguna, Philippines
World Youth Week
2007
Vice-President
Student Body Organization (AIDSP)
2006-2007
Editor-in-Chief
The Spectrum - official newspaper of AIDSP
2006-2007
Fashion Model
French Week - University of the Philippines
March 2010
PERSONAL INFORMATION
Date of Birth: August 17, 1990
Place of Birth: San Pedro, Laguna
Sex: Female
Civil Status: Married
Citizenship: Filipino
Height: 160 cm (5'3)
Weight: 45 kg (100 lbs)
Contact details
Permanent Address: Phase 6A4 Block 4 Lot 7 14th St.
Pacita 1 San Pedro, Laguna, Philippines 4023
Email: ********************@*****.***.**
Mobile no: 093*-*******
REFERENCES
Anne Paula dela Merced
Account Manager - Trends and Technologies Inc.
Jayson Santos
District Sales Supervisor
Edna Mercado
Portuguese Analyst - Hubwoo
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