Customer Service Years Experience

Judy Peacock

**** ********* ****, **********, **** 45251

************@*****.***

Mobile 309-***-****/Home 513-***-****

EXPERIENCE

Since moving to help my parents, they had several medical issues that I was needed for 24/7. Now they are being able to get around on their own pretty well and I am now looking for a job.

State Farm Insurance, Project Coordinator, November 1994 – June 2013

• I retired from State Farm Corporate Headquarters June 1, 2013 to move closer to family and help my parents.

• I was a Project Coordinator in the Security and Emergency Management Department within Administrative Services.

• I handled all of the moves, adds, and changes on the security equipment, hard locks, and physical keys.

• I worked with Business Automation Services to build the physical key database so it could be used enterprise wide.

• I built the hard lock system that State Farm uses today.

• I wrote the first physical key manual for the State Farm Security Department

• I was the Administrator for the smartcard program that State Farm tested for 2 years

• I was the Administrator for the stand alone Locknetics badge readers.

Dillard Paper Company, Customer Service Rep, April 1987 - June 1994

• I left Dillard Paper Company to relocate with my husband’s job in Illinois

• I worked on the customer service desk taking orders from the customers and sales people.

• I was rewarded for being one of the top performing Customer Service Representatives and received bonus checks from one of the salesmen

EDUCATION

• Graduated High School in 1976 from Miami Norland Senior High School (Diploma)

• Project Management, Building Design, Bomb Training. These certificates were all sponsored by State Farm

• College Business Writing Course

SKILLS

• Proficient in Microsoft Office

• 18 years of experience with Project Coordination

• Proficient in Tririga (Preventive Maintenance database)

• 38 years of remarkable Customer Service

• 4 years experience with contracts and budgets

• 6 years inside sales – customer service desk

• 10 years with programming stand alone Locknetics badge readers

• 5 years experience with manual articles

• Experience with coordination of building a new database

• Experience with manual writing

• 10 years experience being an Administrator of special programs

• 5 years experience in setting up a program for Security Awareness Fairs

• Experience as a Receptionist

• 5 years experience in working on committees for a People Development Board

• 4 years experience in warehouse inventory for a public and grocery warehouse

• 11 years experience in retail work. Casual Corner, Nine West Shoes, Totes Isatoner Sunglass World (second jobs)

REFERENCES

Dan Consalvo, 309-***-**** (My Supervisor with State Farm)

Beth Wertz, 309-***-**** (Co-worker at State Farm)

Kathy Knight (Co-worker at Dillard Paper – Sales person and Friend)

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