Customer Service Manager

Mary Paganini

**** *. ***** **, *******, IL *****

Cell: 708-***-****

*************@*****.***

SUMMARY

Logistics Specialist qualified in data management, successful at managing DOTcompliance,

customer service and transportation logistics. Excellent problem solving and interpersonal skills.

HIGHLIGHTS

L TL knowledge

Detail-oriented

Flexible

Works well independently

Customer service-oriented

DOTcompliance / CSA

EXPERIENCE

Safety Coordinator, 0 4/2012 t o 0 1/2014

Al-Amin Brothers Transportation Lansing, IL

Successfully managed the activities of 82 drivers. Verified that information in the computer

system was up-to -date and accurate. Processed confidential tax form information. Developed

and created a more effective filing system to accelerate paperwork processing. Assessed

employee performance and issued disciplinary notices. Created and managed orientation classes

for all new drivers.Managed over 82 personnel files according to policy and federal and state law

and DOT regulations.

Safety Director, 0 2/2006 t o 0 4/2012

M&J Logistics Chicago, IL

Successfully managed the activities of drivers and safety department members in multiple

locations. Recruited, managed and mentored new drivers. Monitored the daily activities of drivers

and safety department staff .Interviewed, hired and trained new drivers. Effectively

communicated with team members to maintain clearly defined expectations. Resolved customer

questions, issues and complaints.

Filed all fuel taxes, IRP and permits.

Customer Service Manager, 0 5/2001 t o 1 1/2005

Highway Transport Markham, IL

Reviewed new customer orders and requests and manually entered data into a centralized

database.Forwarded client-related quality and service issues to the appropriate manager for

resolution.Communicated all emergencies, delays due to weather and carrier schedule changes

to customers and supervisors.Coordinated rush orders and order changes.Resolved problems for

customers, warehouses and carriers.Acted as a liaison between logistics, carriers and

customers.Monitored shipments to guarantee on-time delivery.

EDUCATION

High School diploma

2 years college courses

8 years administrative office

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