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Engineer Quality Assurance

Diamond Bar, CA
April 29, 2014

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Ramya Venugopal

***** ******** ****, (***) – *** 6073

San Diego, California

USA - 92126.


Seeking a position of Software Tester that would help me develop my skills in Quality Assurance and thus

enabling me to contribute significantly to the organization.


Anna University, Chennai, India

B.E. in Electronics and Communication, March 2007.


Permanent Resident with Green Card Permit


Project Engineer March, 2008 – August, 2009

Wipro Technologies

Perform requirement analysis from use case scenarios,

Prepare test cases based on requirements

Conduct tests and prepare follow up reports with the results.

Systems Integration Engineer Oct,2012 – Dec,2013

Sony Network Entertainment Intl

Provide support to worldwide service providers on the implementation of digital video

content in Sony’s internet enabled devices.

Troubleshoot live issues in production builds involving XML and RSS code,

Verify video content with video analysis software and manage multiple video feeds from

multiple CDN providers.

Test external interfaces with third party applications like IMDB, Rotten Tomatoes.

Perform backend, front end testing, black box and end to end testing of applications

delivering content to Smart TV

Perform API testing for server implementations


Operating Systems: Windows2000/XP and MS-DOS

Languages: C, C++,Unix, PL/SQ L, COBOL,HTML,XML

Databases: SQL Server 2000,SQL Server 2008

Scripting Languages: Perl, shell script

Ramya Venugopal

Testing: Knowledge in Manual Testing concepts, Bug Life Cycle and System testing, Integration

testing, Performance Testing using Mercury Test Director/Quality Center.

Development/Productivity Tools: HP Quick Test Professional,HP Load Runner, Test link,


Microsoft Office suite: MS Excel, MS Project and Visio

Bug tracking tools: Mantis BT

Av analysis tools: M-Sight and Ballista

Domain: Banking and Financial Services


Extensive experience in all phases of the Quality Assurance (QA) and Software Development

Life Cycles, with timely delivery against aggressive deadlines.

Excellent knowledge of QA methodologies.

Experienced in carrying out Integration, Regression, System and Functional testing.

Experienced in Bug Tracking Systems and Processes using Test Director/Quality Center

Experienced in preparing testing requirements in accordance to business requirements.

Experienced with IPTV, streaming video, streaming audio, video encoding and Audio-Video


Strong analytical, planning, organizational, interpersonal, leadership and management skills.

Familiar with testing web applications delivered for IPTV

Extremely reliable and quick learner

Efficient and able to work independently as well as a team member.


Sony Network Entertainment Int’l

Testing Type: Functionality testing, Smoke testing, end to end testing

Role: Service Integration Engineer

Description: Sony IPTV delivers support to worldwide service providers implementing digital

video content in Sony internet enabled devices for various vendors and carriers.

The services include free, paid and transactional services like Netflix, Amazon


Roles & Responsibilities:

o Verification and analysis of mp4, wmv, mov, mpeg-2, HLS, m3u8, multi-bitrate support

for VOD and HLS video feeds


Ramya Venugopal

Manual testing of Web applications with various interfaces and also using Selenium IDE


and webdriver.

Perform interoperability testing for client and server components and integrated sub


systems for progressive and adaptive streaming

Prepare Engineering documents and Visio diagram to illustrate process flows


Review Database logs


Perform HTTP traffic analysis via software tools like wire shark


Testing Digital video services and troubleshooting issues


Test various Content Distribution networks like Akamai, Unicorn media etc.


Execute test cases in Test link


Report bugs and verify bug fixes after S/W release


Manage various projects for various Service providers, assist in Development activities


for services worldwide, and troubleshoot daily production issues, providing Tier-II

support handling technical issues on a daily basis.


Wipro Technologies

Branch Delivery System

Testing Type: Functionality Testing, Database validation tests.

Tool: Quality Center

Role: Test Engineer

Description: Branch Delivery system (BDS) is the front end system of our client bank wherein the

customer profiles, Current account, and Savings account, card account can be created

based on the customer request. Maintenance of the customer accounts and various

teller functions like account deposits,ATM deposits,withdrawals,overdraft,linking and

De-linking accounts, Know Your Customer (KYC) details can be performed.The data

entered in the BDS will be reflected in all the subsidiary systems of the Bank like SAP,

Card processing system, Credit system.

Roles & Responsibilities:

o Responsible for executing the test cases for Personal Accounts that included both

Checking’s and Savings accounts, Teller functions and KYC

o Executed the scenarios and analyzed the results through monitors and graphs.

o Actively communicated with the end users and business users to create realistic test


o Tracked bugs using Test Director and generate the defect reports for review by the

development team

o Conducted Regression testing after the bugs have been fixed by the development team

o Responsible for source control, versioning, and configuration management of test scripts,

test results and defect reports

o Actively participated in various meetings like defect resolution meeting and QA status.

o Produced metrics, defect reports and test summaries

Cash Center Management

Testing Type: Functionality Testing, System Testing


Ramya Venugopal

Tool: Quality Center

Role: Test Engineer

Description: Cash center Management system is the Vault system maintained by our client Bank for

its corporate customers for making bulk deposits on a day to day basis. This project

deals with testing for cash deposits, cheque deposits, multiple deposits, withdrawals

and maintenance of corporate and individual customer accounts.

Roles & Responsibilities:

o Test execution based on daily client requirements

o Responsibilities include either functionality testing, enhancements testing, testing on

client's application to test customizations

o Reporting on a day to day basis, Client call.

o Generating Detailed Reports of the defects, pass-fail reports and the test results

o Involved in requirement traceability matrix preparation and mapped all the new test

cases to the requirements preparing training module to facilitate automated training in the

domain for new entrants into the project.

Chargeback’s and Retrievals

Testing Type: Functionality Testing, Data validation testing

Software : Master card Credit and Debit Simulators, Visa credit and debit simulators, Card

Processing System

Tool: Quality Center

Role: Test Engineer

Description: This project involves testing of the reason codes, merchant details and transaction

details for various stages of Chargeback’s which include first presentment, second

presentment and arbitration chargebacks, retrieval requests,late presentments etc. for

Visa and MasterCard networks. The testing involves checking field values, reference

and transaction id in the Card processing system. The card processing system is a

mainframe system where the functionalities and codes are verified by navigating

through the CICS screens.

Roles & Responsibilities:

o Understanding the Functional Requirement Documents

o Performing dummy transactions and generating disputes through visa and master card


o Involved in preparing a Module Test Plan

o Involved in Preparing the Test Scenarios

o Involved in Preparing Test Cases

o Involved in Test data preparation

o Involved in Executing Test Cases

o Involved in Functional Testing and System Testing

o Logging Defects in Quality Center

o Submitting the Weekly Report to Client.

Compliance April 2009 Release

Testing Type: Functionality Testing

Software : Master card Credit and Debit Simulators, Visa credit and debit simulators, Card

Processing System


Ramya Venugopal

Tool: Quality Center

Role: Test Engineer

Description: This project involves testing whether clearing; authorization and settlement systems of

Standard Bank are compliant with the requirements of MasterCard and Visa

international. The testing covered the functionality specified in the release manual

Bank net Release 09.1,GCMS(Global Clearance Management System) Release 09.1

and MDS(MasterCard Debit Switch)Release 09.1 from MasterCard and Visa

International(April 2009 Business Enhancements).

Roles & Responsibilities:

o Carried out Effort estimation for testing based on the client requirement documents.

o Reviewed specifications, designed test strategy documents.

o Involved in preparing a Module Test Plan

o Involved in Preparing the Test Scenarios

o Involved in Preparing Test Cases

o Involved in Executing Test Cases

o Produced metrics, defect reports and test summaries

o Involved in Functional Testing and System Testing

o Logging Defects in Quality Center


ISTQB certified Foundation level.


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