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Project Manager, Customer Service, Telecommunications

Riverdale, MI, 48877
April 25, 2014

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Steven C. Lowery

***** ****** **** *****

Riverdale, MI. 48877


April 25, 2014

Work History:

Dec. 2013 – Feb. 2014 / Home Depot

March 2013 - Sept 2013 / Casair Inc.

Jan. 2013 – March 2013 / CaptionCall

Jan. 2012-July 2012 / Advanced Wireless Telecom

April 2000-March 2011 / Sparrow Health System

April 1999-April 2000 / Aerotek Inc. (contracted to Sparrow through Aerotek/Ameritech)

June 1998-April 1999 / Alma College

Dec. 1994-June 1998 / Lowery Communication, Voice Data Systems, Advanced

Communication Cabling, Aerotek Inc.

June 1988-Dec. 1994 / GTE North

June 1977-June 1988 / Contracted telephone work through: Henkel’s & McCoy, Harris

McBurney, Utility Construction, Hasscott Inc., Bellevue Communication, J.M.&D., D&S,

Sierra Telecom, and Steve Lowery Independent

March 1976 – June 1977 / Alma Iron & Metal

Telephone Experience:

PBX Technician:

Sentinel Patriot E9-1-1

Siemens, HiPath 4000

Siemens, HiComm 300

Northern Telecom, options 11, 21, 61, NT, and XT

Norstar Key Systems

I have worked PBX in both TDM and VoIP environments. I am experienced with most types of

cabling including outside plant, fiber, cat3, cat5, gigaspeed

Project Management

Facility Technician:

Installing, trouble-shooting, maintaining telephone plant including Engineering, Central Office,

Cable, Drop, inside and outside residential and commercial


Placing and splicing of aerial, buried, and underground cables, including tip cables, manhole,

cross-connect, MUX, DMS, Central Office installation and ISP construction


I was a foreman of a 7-man cable splicing crew, a supervisor of a 25 man cut-over crew, and a

project manager over voice/data cable installation crews which I had responsibilities of hiring,

training, and working with/managing jobs from start to completion

I was the Lead Tech on an 1800 phone PBX cutover from a Northern Telecom to a Siemens at

Sparrow’s St.Lawrence Campus in 2004. I was also the Lead Tech on the installation and cutover

for a Siemens PBX for Sparrow’s Ionia Campus in 2010.

Other skills:

Heavy Equipment Operator including Backhoe, Front End Loader, fork lift and Dump Truck.

Welder, Mechanically inclined.


Rose Williams – 517-***-**** (work) Sparrow, Hospice, Manager of Operations

Jim Bailey – 989-***-**** (home) AT&T, Manager of Network Services

Josh White – 989-***-**** (cell) Casair Field Foreman

Cover Letter

Thank you for taking the time to look over my resume. When I wasn’t employed by the companies listed

above I free lanced with cabling, technology and backhoe jobs. Also I recently flipped a house, sold it and

am looking for my next one.

Recently I have worked in sales as a Lead Generator, building low voltage control racks for wireless

internet towers and as an E911 install technician using unified communication technologies along with

my telecom and management experience.

During my time with Sparrow I was responsible for everything the Telecom department does for an 1800

telephone campus. My responsibilities were for all day to day operations of the office on my campus

which included ACD, call processing, help desk and walk in customer service, technical training for both

individual one on one and whole department groups, along with normal every day field duties. I was also

responsible for 10 remote sites that had Norstar key systems. As part of my duties I was the lead on small

to medium IT projects that involved Telecom along with some large Telecom projects. On these projects I

coordinated efforts with other department’s sources such as Engineering, Security, Shipping and

Receiving, Environmental Services and vendor services like construction, electrical, plumbing, cabling,

painting, furniture, and flooring. I worked with clinical departments to ensure proper patient flow and

protocols. I was also the point person for cell phone responsibilities at my campus working with the

corporate account with Verizon wireless.

During my time spent in telephone contracting I held management titles such as lead tech, foreman,

supervisor, manager, and engineer. I have worked as a cabler splicer, installer, trouble shooter and

construction in outside plant and a cabler and PBX/key system tech inside.

I like the idea of a position that does a little bit of everything. I have always been a hands-on type of

person and have collected a wide variety of skills over the years because of it. I came out of high school

as a welder. I worked in telephone construction and learned how to operate heavy equipment. I have lived

and worked on a dairy farm and I do all of my own home projects, which I seem to have at least one

going all of the time. I can do everything from minor electrical, plumbing, and mechanical to installing

computers and maintaining the telephone system. I own ( and work on) a backhoe.

I was also a self-proprietor. As the only person working a company I was the office person, sales, bidder,

hands-on worker, marketer, and chief bottle washer. Anything that I did not do did not get done.

I have 18 certifications for telecom and computer classes and attended a number of classes that did not

give out certifications while working for GTE. I have completed my classwork for A+ Essentials, A+

Practical Applications and Network +.

Please feel free to contact me with any questions.

Steve Lowery


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