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Customer Service Manager

Location:
United States
Posted:
January 31, 2014

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Resume:

TATIANA CASIANO

**** **** ***** **., *******, CA 95355 C: 209-***-**** accf21@r.postjobfree.com

Summary

I have a strong background in customer service and patient relations. My communication skills and strong problem solving abilities have been an asset to my employers throughout my career. I have been a continued education representative, responsible for educating coworkers on knowledge obtained during classes/workshops and have also trained employees on office procedures and software.

Highlights

Buying/Inventory Experience

Accomplishments

Education

Experience

Several Employee Performance Awards for efficiency and accuracy.

2013: Project Point Person, recognized by Gerrad Marsh (Mayor of Modesto) for leading a team of volunteers to break a Guinness World Record (canned food collection benefiting 3 local food banks)

2013: Parliamentarian, St. Vincent de Paul Society.

2008-2009, 2013-Current: PTA Board Member

Undergraduate Studies Evergreen Valley Community College - San Jose, CA 1999-2002

High School Diploma Peter Johansen High School - Modesto, C A 1996

Optician/Internal Auditor Oct 2005 to May 2006 Gateway Optometric - Merced, C A Insurance billing, auditing past insurance billing, optical frame buying, spectacle lens edging, dispensing prescriptions, contact lens training, assisting patients in frame selections, assisting doctor with minor procedures and testing, managing both lens and frame inventory, scheduling, frame repairs.

Optician/O.D. Technician Sep 2004 to Oct 2005 Sylvan Eye Associates - San Jose, CA Insurance billing, optical frame buying, dispensing prescriptions, assisting patients in frame selections, assisting doctor with minor procedures and testing, frame repairs, order tracking, continued education representative.

Customer Service Experience

Communication Skills

Active Community Volunteer

Detail Oriented

Organizational Skills

Ability To Learn Quickly In a Fast Paced Environment

Clerical, Collections, Data Entry, Front and Back Office Experience

Dec Optician/O.D. Technician 2002 to Oct 2003 Stanislaus Vision Associates - Modesto, C A Dispensing prescriptions, contact lens training, assisting patients in frame selections, assisting doctor with minor procedures and testing, managing frame repairs, verifying prescriptions.

Optician/Administrative Support Jan 2002 to Dec 2002 Branham Family Eye Care - San Jose, CA Insurance billing, dispensing prescriptions, assisting patients in frame selections, contact lens training, assisting doctor with minor procedures and testing, frame repairs, order tracking, training front desk staff in billing, scheduling and phone procedures.

Optical Technician Jun 2000 to Jan 2002 U.S. Vision - Modesto, C A Running front desk, dispensing prescriptions, verifying prescriptions, assisting patients with frame selections, optical frame repairs.

Administrative Support/Corporate Sales Assistant Jan 1997 to Jun 2000 International Technology Inc. - Modesto, C A Running front desk, training front desk staff, invoicing corporate clients, assisting with corporate sales, tracking orders, delivering hardware, assisting accounts receivable manager, assisting collections manager, filling orders, home computer sales, scheduling/coordinating repairs and installations.

Community Service

2012-Current: SVDP Outreach and Financial Assistance. Duties; interviewing applicants, determining qualification, case management, application processing, processing check requests and payments.



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