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Customer Service Home Health

Meridian, MS
June 19, 2019

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Danelle Walker

**** **** ****** ******** ** ***** 601-***-****


Detail-oriented professional offering 5+ years of healthcare industry experience, customer service, communications, and appropriate distribution of information. Maintain medical records systems in compliance with federal and state requirements. Provides a central point of contact for support and assistance in investigating and resolving problems with Electronic Medical Records (EMR).

§Honors / Awards: Ultimate Medical Academy Honor Roll; Member of the Alpha Beta Kappa Honors Society.

§Motivated, personable, dependable professional with cross-functional training and great work ethic.

§Driven and self-motivated with strong problem solving skills.

§Functions independently with minimal direction and guidance.

§10-key Data Entry; Greenway EMR; MS Excel; MS Word; MS PowerPoint; Typing Speed: 60 WPM.


Accounting, Payroll, and Banking Systems Healthcare Law HIPAA Compliance Charting Filing Processing Co-Payments

Human Resource Management Organizational Improvements Appointment Scheduling Insurance Billing Procedures

CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification Interpersonal Professional Communications

Business Office Operations Medical Office Procedures Medical Practice Management Systems Practice Structure

Leadership & Management Medical Terminology Anatomy & Physiology


Ultimate Medical Academy Associate of Science Degree - Healthcare Management, 2019

Fully accredited, accelerated program providing instruction in healthcare management, leadership skills, business office operations, computer applications, healthcare delivery and accounting systems. Program content includes personnel management, customer service, employee benefits and adherence to healthcare laws, regulations and ethics.

At Home Care/ Direct Care - Meridian, MS

Certificate of Completion Direct Course - College of Direct Support Mississippi Division of Medicaid

American Red Cross - Columbus, OH

Certificate of Completion - Adult First Aid/CPR


UBS Caregiver Agency - Meridian MS 10/2018 - Present

Personal Care Attendant

Assist mentally challenged clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.

Help in the use of toilet facilities, including bed pans.

Aid clients in and out of bed when needed.

Support with walking, including the use of walkers and wheelchairs, when applicable.

Provide help with self-administration of medications and take vital signs when needed.

Microtel Hotels - Meridian, MS 08/2018 - 09/2018


Cleaned guest rooms as assigned and according to priority.

Followed OSHA regulations and hotel requirements.

Handled guest complaints and inquiries and ensured confidentiality and security of guest rooms.

Waffle House - Meridian, MS 09/2017 - 03/2018

Cook / Server / Customer Service

Prepared and cooked food in large quantities.

Took orders accurately, and entered orders using point of sale computer system.

Stayed familiar with menu items, advised patrons of specials, and answered questions.

Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.

Quality Health Care - Meridian, MS 10/2016 - 07/2017

Home Health Aide

Provided companionship and personal care.

Administered bedside and personal care, such as ambulation and personal hygiene assistance.

Handled light housekeeping, prepared meals, and transported to locations outside the home and to doctor appointments.

At Home Care, Inc. - Port Gibson, MS 02/2016 - 10/2016

Home Health Aide

Maintained a safe, secure and healthy environment.

Assisted with activities of daily living - personal hygiene, mobility and feeding.

Handled light housekeeping duties, prepared meals, and ran errands.

RMS Management - Columbus, OH 10/2015 - 01/2016

Home Health Aide

Provided in-home personal care services based on established care plans.

Assisted with activities of daily living - mobility, personal hygiene, and feeding.

Kept household clean and organized, ran errands, and prepared and served meals.

Central Ohio Home Help Agency - Columbus, OH 01/2012 - 10/2015

Home Health Aide

Checked vital signs, assisted with activities of daily living - personal hygiene, mobility, exercises, and feeding.

Handled light housekeeping duties, prepared meals, and ran errands.

Completed daily logs documenting patient condition, changes in behavior, and activities.

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