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Operations Management

Portland, OR
June 22, 2019

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Mickey Yow

*** ** **** ***. **** **

Portland, OR 97213



To gain meaningful employment and to implement successful business principles and best practices to exceed organizational goals and objectives.

Best Qualities & Skills

Communication Skills – Organizational Skills for Greater Efficiency - Problem Solving & Critical Thinking – Change Management – Data Analysis & Research – Workplace Behavioral Insights – Customer Mindset – Teamwork & Collaboration – 3PL – MS Office (Excel, Power Point) – What-If Analysis – NodeXL – Developing KPI Dashboards – Neural Network Analysis


Operations Specialist, Seasonal: H&R Block, Boynton Beach, FL. Duties and Responsibilities: Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, minor low voltage electrical work and repairing broken items. Delivery, transfer and basic set up of office technology (i.e., hardware setup). Delivers supplies and materials to and from tax offices. Assist with the annual set up and closing of seasonal tax offices including setting office to planogram, ensuring offices cleanliness and office meets overall brand standards. Confirm that the office is properly secured when leaving the office after hours. Other duties as assigned by the District Operations Coordinator, or in partnership with other managerial staff.

Management: The Tire Choice, Boynton Beach, FL., Firestone, Portland, OR., Tire Kingdom, Charlotte, NC., Greenville, SC., St. Petersburg, FL. Duties and Responsibilities: Selling tires and related automotive parts and mechanical services. Responsible for the sales and profit results of the location and the quality of its operation, in compliance with company policies and procedures. Hiring, training, developing and evaluating staff who exemplify quality service, in all aspects, to customers. Ensure strong sales and financials. Maintain company policies and ensure the security and safety of the facility. Demonstrate and promote excellent customer service every day. Shipping and Receiving responsibilities. Warehouse and Inventory Management.

Sales and Customer Service: IKEA, Portland, OR., The Home Depot, Charlotte, NC., Lowe’s, Hendersonville, NC., Allen Samuels Chevrolet, Corpus Christi, TX, Dale Jarrett Ford, Monroe, NC., Duties and Responsibilities: Presentation of products and services to customers. Product and Service expert answering consumer questions in a timely manner. Accurately identify customer needs and wants. Meet and exceed sales goals. Merchandising products. Provide excellent customer service before, during and after the sale that meets customer retention goals.

Territory Account Manager: The Retail Outsource, Charlotte, NC. Duties and Responsibilities: Build excitement in your territory of stores. Provide motivation and education on Cricket Wireless products and services. Knowledgeable on Cricket’s products, promotions, company policies and general knowledge of the business. Meeting sales goals. Understand the competitive landscape. Make sure merchandising is spiffy, current and promotions are highlighted. Execute operations flawlessly to be sure your stores run smoothly. Timely completing reports and taking care of issues. Lead sales events in retail locations to demonstrate products and increase retailer’s sales. An advocate for Cricket Wireless, going the extra mile, and earning the customers' loyalty every day and with every interaction.

Manufacturing, Production, and Assembly: Dagasa Fixtures, ABC Industries, Ira L. Griffin Textiles

Responsibilities: Machine operator of a variety of CNC, NC, and manual machines, such as lathes, milling machines, drill presses, punches, metal bending machines. Assembly of a variety of retail office and warehouse products to include desks, metal walls, remodeling of retail stores, office cubicles, and similar office related furniture and fixtures.


●PhD, (2016) Industrial & Organizational Psychology, Capella University

●BA, (1994) Liberal Arts. Campbell University

●Continuing Education, MBA in Business Intelligence & Analytics Management


●Research Study of Organizational Citizenship Behavior (OCB):

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