JONHILS M. ANGELES

#* ***** **. ********** *********** Mayamot Antipolo City

E-mail: ac9lqu@r.postjobfree.com

Contact Number: 097*-***-****

OBJECTIVE

To work in an environment where there are opportunities for career growth and advancement; to enhance and contribute my acquired skills.

JOB EXPERIENCES:

RealPage Philippines: DATA ANALYST from April 20, 2015 – Present.

Weekly Reports – Company’s Revenue Numbers (Other data extracted from SalesForce).

Monthly Reports

Quarterly Reports

Client Business Review

Template Automation – Advanced Visual Basic and MS Access

Adhoc Reports that require Data Analytics.

●WNS GLOBAL SERVICES: LEAD ASSOCIATE – QUALITY/MIS from January 24, 2012 to February 20, 2015.

Call Monitoring – to ensure that the agents will deliver the quality of service to customers.

Daily Evaluation/Quality Scores Report.

Team’s Defects Per Opportunity Report (Analysis for Top Errors from the calls monitored) .

Calibration Variance Report – variance scoring of QAs and Client.

Feedback Report – Client complaints.

Incentive Report.

Creates Template and automation reports for different departments –Operations, Quality and Training (as needed/requested).

Creates deck slides presentation templates for Weekly/Monthly/Quarterly Business Review and Performance Review.

TNA – Training Needs Analysis Report.

Agents and Team Managers’ Scorecard & Incentive Scheme/Metrics.

Adhoc Reports that require Data Analytics.

Dashboard - Quality Scores, AHT, ACW and etc.

●OMEGA DIRECT RESPONSE ASIA, INC. /TRG PHILIPPINES: SUBJECT MATTER EXPERT/QUALITY ASSURANCE from July 2010 to January 2012.

Subject Matter Expert – floor support, I coordinate directly with the client for any complex decision making and situations.

Call Monitoring and Proofreading.

TRAININGS ATTENDED:

●BLSS – Basics of Lean Six Sigma

●RCA – Root Cause Analysis

●FMEA – Failure Mode Effect Analysis

●PMT – Process Mapping Toolkit

●Coaching

●Operations Management for Associates

CERTIFICATION:

RealPage Operational Excellence – Yellow Belt.

EDUCATIONAL BACKGROUND:

●COLLEGE ATTENDANCE: 2006 to 2008 - AMA COMPUTER UNIVERSITY

Bachelor of Science in Information Technology.

●HIGH SCHOOL ATTENDANCE: 2002 to 2006 - ROOSEVELT COLLEGE CAINTA

●ELEMENTARY ATTENDANCE: 1996 to 2002 - ROOSEVELT COLLEGE CAINTA

SKILLS:

●Advanced Knowledge in Microsoft Office – Word, PowerPoint and Excel.

Excellent Skills in Excel.

●Programming Knowledge in Microsoft Visual Basic and Access.

PERSONAL INFORMATION:

GENDER: Female

AGE: 29

CIVIL STATUS: Single

BIRTHDATE: September 13, 1989

LANGUAGE/DIALECT: English/Tagalog

CHARACTER REFERENCES:

Upon request

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