San Francisco, CA 415-***-****
Network & Security Manager / Senior Network Engineer
Dedicated, Diligent, Experienced IT Professional with Vast Knowledge of How Data & Systems Securely Interface
Results-driven networking and systems manager experienced in building and documenting network installations, topologies, remote nodes, call centers, operation centers, labs, security, incident response, backup and disaster recovery procedures. Uncompromising approach to system quality and customer satisfaction. Innovative problem solver delivering solutions that address bottom-line, long-range goals, feasibility, and usability. Effective communicator, adept at presenting technical information to non-technical personnel.
Cisco routers, switches, firewalls, wireless, UCM, and MetaCloud virtualization; HP/HPE/Aruba layer 2+3 switches, wireless, and server chassis; Palo Alto firewalls; Cloudgenix SD-WAN appliances; F5 Big IP and AVI Networks load balancing; Akamai CDN, Incapsula WAF, Amazon Web Services and Google Cloud Platform VPCs; VMWare and Platform9 virtualization, Windows Servers and Workstations running Active Directory, Linux server and workstations, Android and other mobile devices; Mailgun, RingCentral, Zoom Conferencing
BGP, OSPF, EIGRP, DHCP, DLP, DNS, FTP, HTTP/S, IDS/IPS, ICMP, IMAP, LDAP, NTP, NPS, POP, RTP, RSTP, SIP, SMTP, SNMP, SSH, Telnet, TLS/SSL
SolarWinds Network Performance Monitor, Network Traffic Analyzer (NetFlow), Network Configuration Manager, and Application Monitoring suites; Wireshark, cURL, SMTP-header analysis
Web Application Firewalls, Content Delivery Network Optimization, Browser Isolation, 802.1x
RODAN & FIELDS, LLC, San Francisco, CA 2014 - 2019
Network & Security Manager / Senior Network Engineer
Managed layers of network infrastructure and security components at corporate offices and coordinated activities at data centers while managing 2 personnel. Oversaw telecommunication requirements and planning for call center when company achieved #1 Skincare Brand in U.S. and North America in 2017.
Improved capacity of revenue-generating web sites, making modifications to legacy platform’s infrastructure and adding new sites and services as necessary, meeting demands required increasing company’s annual sales from ~$200M to +$1.5B annually.
Expanded infrastructure footprint from 2 US-based offices and 1 datacenter to 5 internationally-connected offices and multiple datacenters as necessary, supporting growth of company and its disaster recovery requirements.
Protected company’s wired, wireless, public and private web sites and services with multiple-layers of security, standardizing process by which new content and services can be quickly set-up and implemented with same protections.
Documented network topologies, product/vendor run-books, and trained internal personnel for business continuity.
Migrated users’ existing directly-dialed numbers from old telecommunications system, utilizing traditional POTS, T1, and SIP trunks onto cloud-based video-capable platform, increasing collaborative efforts and incident responsiveness.
Championed adoption of marketing email best practices that retained high senders score reputations, reducing bounces and complaints, increasing deliverability rate >99%, and garnering invaluable metrics on open and click-through (success) rates with volumes reaching into the millions of messages sent per month.
Coordinated yearly convention activities with multiple vendors, providing staff-personnel and guests with required wired and wireless necessary for supporting 10K+ local participants and remote convention viewers.
Responded quickly to operational incidents, maintaining SLAs optimal revenue generation.
Addressed all types of security concerns in timely manner, remaining vigilant to protecting customers, investors, co-workers in an ITIL and Agile compliant environment.
Stephen Basile email@example.com Page Two
VANTAGE DATA CENTERS, Santa Clara, CA 2013 - 2014
Managed network, telecommunications, and server infrastructure at 2 campuses.
Ensured operation and reported integrity of wired and wireless networks and systems necessary, meeting contract-bound needs of clients leasing space in datacenters.
Interfaced with internal business units, technical operations departments, campus security, and external vendors, ensuring mission-critical systems were maintaining network connectivity and operational viability.
TAOS, San Jose, CA 2013 - 2014
Performed contract work at 3 of Taos’ clients.
Benchmarked, documented, and deployed data leakage protection (DLP) product for Synopsys.
Performed IT support and system administration services for Vantage Data Centers and Colliers International.
YAPSTONE, San Francisco / Walnut Creek, CA 2010 - 2012
Senior Systems Administrator
Managed Cisco switches, routers, ASA, and CM on CUBE; wireless components, virtualized call center platforms, Windows AD, ISP, VPN, and SaaS (Google Apps) infrastructure to support 100+ employees and 3 sites.
Moved corporate headquarters and call center from San Francisco to Walnut Creek overnight, providing seamless business environment during critical month-end activities.
ADVENT SOFTWARE, San Francisco, CA 2008 - 2010
Technical Support Engineer, Global Accounts
Provided support services to clients of software product that kept track of hedge fund assets.
Operated within Cisco networking and call center environment utilizing VMware and SAN (EMC and HDS), replicating client’s Windows SQL server integration and reporting service issues in an Active Directory workspace.
WELLS CAPITAL MANAGEMENT, San Francisco, CA 2007
Application Systems Engineer
Built and documented Advent Software’s APX 2.0 platform during system integration, user acceptance, and deployment phases at 2 U.S. sites.
Adhered to network and system security requirements set by Wells Fargo for Microsoft Windows, Active Directory, SQL Server, SAN, and Citrix MetaFrame environments, delivering usable, secure, and documented products on time.
THE NIELSEN COMPANY, formerly Telephia, San Francisco, CA, Senior Systems Administrator
Associate of Applied Science (AA), Wyoming Technical Institute, Laramie, WY
Cisco Certified Network Associate (CCNA) - *currently expired
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
CompTIA A+, i-NET+