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Customer Service Administrative Assistant

Nashville, Tennessee, United States
June 12, 2019

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Rose H. Delgado **** Fiona Way Spring Hill, TN ***74

Cell: 615-***-****

Summary - Highlights of Experiences:

Experience as an Emergency Communication (911) Dispatcher for Williamson County TN, Security Agency Office Manager. In addition to several years in the Health care industry as a Front desk Receptionist in the Radiology Dept. Scheduling appointments for both patients and seven Radiologists. On HMS program. Knowledge of Passport,,Meditech & Athena programs. PBX and multi-line switchboards. Northern telecom and Meridian phone systems as well as Cisco switchboards. Law Enforcement & Security Motorola Two-Way Radio Systems.


Professional Experience:

Professional Account Services Inc. (PASI) Brentwood, Tennesee 2013-2018

Administrative Assistant

Collections for Hospital and Physicians, process payments and set up payment arrangements. Customer service. Knowledge of HMS, Athena & Meditec programs. Insurance verification via Passport for Medicaid & Medicare.

Administrative assistant to Financial Director & Manager, create spread sheets, scan and email documentation as requested. Answer multi line phone, order supplies for 8 departments. Send & receive Fed Ex. Create binders and training booklets for new employee classes. Data entry for various department client refunds.

Fisk University Safety Dept. Nashville, TN 37208- 2016-Present


Dispatch to Officers on Motorola base station, answer Multi-line phone, monitor multi-view Cameras

Enter calls on Silvertrac to officers. Run daily history backup. Various Admin Assistant duties on Microsoft office ie…excel, outlook & Word program for Chief of Safety.

St. Thomas Hospital West & Midtown Nashville, TN 37236 2017-Present

PBX Operator

Receive and distribute calls on Cisco Switchboard from 540 bed acute care facility, monitor simplex fire panel, Power house Nitrogen & Boiler panels. Call various codes, send group pages to Resident on call.

Page phases overhead. Work closely with Security dept.

Asurion Insurance Services Nashville, Tennessee 2012 – 2013

Customer Service Representative

Processing insurance claims for AT&T Cellular. With strong emphasis with customer satisfaction and product placement.

Delsource Protective Services Corp. Franklin, Tennessee 2003 - 2012

Security Office Manager

Overseeing daily security operations, office clerical duties, customer relations, up keep of office equipment. Answering multi line phone. Scheduled appointments for accounts managers. Participated in Human Resources duties to include recruitment and selection process which includes interviewing and testing applicants for armed positions and benefits coordinator. Generating contract invoices for clients.

Williamson County Government, Sheriff Dept. Franklin, Tennessee 2000 - 2003

911 Emergency Communications Operator

Handling & Dispatching Emergency (911) calls for Sheriffs Dept., Fire, EMS and Fairview Police, Nolensville Police Departments operating on a Computer assist Dispatching console (CAD).

Aventura Hospital, Aventura, South Florida 1994 - 1997

PBX Systems Operator

Handle Northern Telecom Switchboard for 400-bed Facility, Monitoring fire alarm panel, panic alarms, and dispatch security personnel on base station radio and calling patient emergency codes.

Parkway Regional Medical center, North Miami Beach, Florida 1989 - 1998

Radiology Front Desk Receptionist

Front desk Receptionist / Customer service. Register and schedule patients for various Radiological procedures, answering multi line phone for all departments and seven Radiologist. Insurance verification.


Erasmus Hall High School, Brooklyn, New York

H.S., English

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