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IT helpdesk technician / networking

Toms River, New Jersey, 08753, United States
May 16, 2019

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Judy Lane

*** *. **. *****'s Place

Atlantic City, NJ. 08401

C: 609-***-****


To obtain a position in the networking or technical support environment that will enable me to use my acquired skills; combined with my training from The Chubb Institute, previous employers, and my current college education. TECHNICAL SUMMARY:

Hardware:Personal Computer (IBM Compatible) components including hard drives, memory; components that support video, networking and multimedia capability as well as peripheral devices such as CD-ROM, printers, SCSI devices, etc. Software: Microsoft DOS 6.22, Windows 3.11, Windows 95, Novell Netware 4.11, Windows NT 4.0 Workstation, Microsoft Office 97 including MS-Word, MS-Excel, MS- Access, MS-Powerpoint, MS-Outlook.


● Personal computer repair and replace procedures

● Troubleshooting of both hardware and software issues

● Installation and configuration of operating systems and applications

● Prepare initialization files for Windows 3.11 and Windows 95

● Windows 95: configure modes of operation; create and utilize shortcuts; change desktop functions

● Novell Netware 4.11: manage NDS Objects, set up and maintain both file system security as well as NDS security; manage Print Services and implement Netware 3.12 Utilities

● Windows NT 4.0 Workstation: manage users and groups in SAM; set-up and maintain Registry as well as both roaming and local profiles; provide Disk Administration; set-up and maintain remote access service; administer both file and directory security

● Basic utilization of MS Office applications


Kennesaw State University: Marietta, Georgia In progress Relevant Courses included:

Intro to Computing Disciplines

Programming & Problem Solving I

Advanced Programming Principles

The Chubb Institute: North Brunswick, New Jersey Graduated Diploma: Computer Technical Support, Novell, Certified Netware 3.x Administrator

Ocean County College: Toms River, New Jersey

Worked toward degree in Computer Science


Vericor Power Systems:Alpharetta, Georgia 2006

Engineering Intern

● Researched blueprints of engines

● Inputted data on a variety of spreadsheets for users to utilize on a daily basis

● Hyperlinked drawing numbers for easy access to all users

● Assisted in implementing new PLM software for the installation team Global Computer Supplies: Holmdel, New Jersey 2001 Technician / Account Executive

● Assisted customers in ordering parts

● Received and resolved customers complaints effectively

● Configured PC’s to ensure proper operation

● Handled questions and problems effectively to maintain a high level of customer service Microwarehouse: Lakewood, New Jersey 1999


● Analyzed and corrected technical problems that caused operational delays

● Configured PC’s to ensure proper operation

● Installed memory, motherboards, and VRAM

● Responded to house calls regarding PC repair

● Assisted customers in ordering parts

● Handled questions and problems effectively to maintain a high level of customer service

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