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Technical writer, Content Manager, Content writer

Bothell, Washington, United States
May 15, 2019

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Usha Ganesan

Email: Ph: +1-206-***-****

*****, ** ***** *****, ***********, Washington 98077 I have over 15 years of experience in managing various Software and Services disciplines working in Asia, Caribbean and US. For the last six years, I have been successfully building and managing enterprise web applications. I love talking to people, evangelizing the products I have built, bringing consensus to deliver the right product and be a customer champion. Lately, for the last two years, I have ventured into technical writing being the bridge between the engineering teams, business teams and customers. I am currently interested in opportunities in technical writing that will let me follow through my passion. Along with my writing skills, I bring to the table my engineering management experience, workflow understanding of different startups and managing customer connection. SUCCESSFULLY EXECUTED/OWNED PROGRAMS AND TEAMS ON

- Leading content writers, editors and translators for localization for google maps through Lionbridge technology

- Online digital learning and development including heading up national level event management India.

- Real time online rest api based crisis management software

- Multiple reporting and visualization software using big data from sources like web, social media, online product reviews, banking customer surveys based on unstructured data analytics using NLP

- Automating manual data entry of patent and other knowledge based documents and their classification improving productivity by 300%

- Microsoft Add-ons for word

- Sports betting System

SPECIALTIES: Technical Product Management, Technical Program management, Account Management, People management, Scrum Project Management, Agile Application Software Development, Web Application, Web Services, Process management


Certificate in Software Engineering from Yamacraw institute 2001, Joint Collaboration of Georgia Tech and SPSU, Atlanta, Georgia, US


Senior Technical Program Manager, Contractor,

Microsoft, Redmond

Mar 2018 - Mar 2019

I was responsible for leading the program to build and pre integrate connectors to SaaS and SCIM enabled enterprise apps so as to facilitate automatic user provisioning and de-provisioning to those applications in the Azure Portal with Azure Active Directory and support delivered connectors . This program was targetting about 200 enterprise applications this year moving 4 to 5 month on month. My responsibilities included, prioritizing connectors and working out schedules and timeliness for delivery with the business team with a work back schedule, managing and streamlining client communications to map their technical landscape with respect to their user management models ( like authentication and authorization models ), setting up sandbox environments, test accounts, licenses for private and public preview of Azure active directory User Identity management connectors, managing engineering development of the connectors by different vendor groups, defining and driving development and release process working with various engineering teams like the syncfabric framework team, the Azure active directory UI team, release management team, capturing all work deviations through revision of SOW periodically for vendor groups and presenting the weekly, daily reports and run the monthly business review meetings for program direction. Highlights : Success rate of 99.99% established for the connectors delivered, Development time of 8 months brought down to 5 week sprints by revamp of the prioritization process, collection of product spec process and setting up a Production slice with routing options for private preview customers.

Previous Project: Identified, gathered, filtered and prepared schedule to run the User Access Review for the source code in VSTS for the entire Universal Stores working with multiple teams that access VSTS Git and other legacy code bases.

Director, Delivery and Operations

TalentSprint, Hyderabad

Dec 2016 - May 2017

TalentSprint is an online digital learning and development organization with special focus on training and staffing recent graduates with industry partners. I took up a goal to set up system infrastructure and lead the engineering team in building and setting up products including the Talentsprint platform for content publishing and management (OpenEdx with Python and Django), Rest based Java enterprise applications for managing student accounts, managing resources at smart campus centers, online exam assessment systems, mobile apps for placement alert system and personalized learning engine ( AI bot) called TIA built in Python and Django with mongo db. Its nationwide (India) launch program is covered here TIA Launch In Hyderabad . Under my leadership, we revamped 4 old training centers and added one new smart campus center.I made digital delivery and network operations and process seamlessly uniform across centers. I set up the process to have each center run on its own through decentralizing decision making process leading to 15% more utilization, 5X increase in NPS score and 100% of the organization (outside of my teams) embracing the new delivery model. I initiated metrics collection at all intervals and reporting that made its way to the CxO operational meetings.

Additionally, I managed cross functional programs like setting up the digital delivery of Pega CSA and CSSA curriculum certifications online and multiple vendor and cost management of various computer adaptive test softwares including AMCAT. Senior Technical Program Manager

Tapatics, Bangalore

Jun 2014 - Dec 2016

I was responsible for managing multiple programs in the product development of a crisis management system that centralizes and streamlines the crisis management process by reporting all types of crisis or incidents including cyber and physical security incidents for companies and breaches of corporate ethics. The product captures events, evaluates incidents and assigns to the appropriate personnel for further investigation, tracking and resolution. I managed the product development with a team of 8 developers. I was responsible for building the product road map by communicating with different stakeholders, prioritizing the features, provide the information workflow in Balsamiq, managing the development and release every sprint.

Key responsibilities: product vision, road map management, people management, project planning, design reviews and technical mentoring.

Technology used : Java, Rest API, Angular JS, Balsamiq, Hibernate, Spring, Apache, Postgres Home Sweet Home, Parenting break, Bangalore Jul 2013 - May 2014 Technical Product Manager

SearchVentures Pvt Ltd, Singapore

Sep 2011 - Jun 2013

Search Ventures is a Singapore based company building enterprise software for the executive search field. Our goal was to redefine the field of executive search by building a web based product for the researchers that use online social media like LinkedIn, twitter and similar sites to identify candidates and provides a online workflow from opening a position to filling a position. I was responsible for procuring data from multiple sources like social media websites, HR aggregator companies, bringing in beta customers while working with the design team to implement a seamless workflow of recruitment from large database that runs in billion records. I also contributed in development of the product primarily in Java with the front end managed in django. I worked with the business team in Singapore and traveled frequently to Thailand where I managed the development work.

Key responsibilities: Onsite and Offshore development management, business strategy and product map development, design reviews, feature development Technology used: Java, Python, Django Framework, mongodb, mysql Senior Engineering Project Manager

Serendio Technologies, Chennai

Jul 2007 - Aug 2011

I owned and managed multiple product lines in the design, implementation and delivery of text and data analytics as well as visualization tools for data from social media, survey data from banks, full-text content data from PubMed, copy editing data from publishing companies in agile engineering development environment. I was also responsible for the release of a customized installer of Calliope software, a Microsoft Word add-on for copy editing and importing the in-text citations and formatted bibliographies as per the Chicago Style Manual and Harvard Style. I was involved in initial requirements gathering, acquiring customer leads, product demos, client presentations, pricing and customer negotiations for the above products. I successfully set up the system infrastructure for Data-Curation team of 25 people for the last mile data analytics.

Technologies: Java, Mysql, Solr, Apache for data analytics, C#, .NET, IIS for Word add-ons, Open NLP, Python libraries for text analytics. Clients: Citibank, Bank of America, Reuters, NewGen Senior Technical Lead

Hewlett Packard, Bangalore

Apr 2006 - Jul 2007

Designed and Developed a java based comparison tool for the hp products online integrating with their content management system. Interacted with clients, performed requirements gathering and designed new features for hp online e-commerce website. Lead a group of teams in executing the hp annual event with online support and event coordination and budget decisions.

Technologies : Java, Struts Framework for comparison tool, C#,.NET, PL/SQL for content publishing system

Senior Software Lead

Pinnacle Sports, Curacao, Caribbean Islands

Apr 2004 - Apr 2005

I worked as project lead for their online horse races betting platform and consulted for their other sports betting platform (ASI). I was responsible for designing as well as developing applications, performance tuning, maintaining 12 free bsd servers and a IIS server along with database maintenance to do real time horse betting operation from US and UK and Australian horse tracks. I was responsible for system and software integration between different applications used. Skills : Java, Java Applet, for the betting software and for polling competitions

Software Consultant

Capricorn Systems, Atlanta, GA

Mar 2002 - Apr 2004

SEDATA client of Capricorn Systems provides advance browser based financial and accounting packages for the modern utility system primarily electricity and water. I was involved in the redesign and development of the web based General Ledger and Work Order Accounting System from the HP UNIX based proprietary COBOL accounting package. Designed and Developed the web based online customer bill presentment and payment modules for the existing. Designed and developed a set of java libraries for the utility power net interface. Skills: Java, HPUX Mainframes, Oracle 8i

Software Developer

CyberScrub Inc, Atlanta, GA

Apr 2000 - Feb 2002

I worked as a independent contractor to CyberScrub Inc. I designed and developed an affiliate website tracking and commissions processing system for CyberScrub product. CyberScrub is a secure delete product. I was responsible for the entire product from UI to final delivery. Skills: Java, Rational Ross 2000 mysql.


MS - Masters Degree in Computer Science, Southern Polytechnic State University, Atlanta, Georgia – Graduated Dec 2001

BS - Bachelors Degree in Physics and Computer Science, Bharathidasan University, Trichy, India - Graduated Jun 1996

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