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IT Coordinator/Technical Support Tier 2-3 Specialist

Pennsauken Township, New Jersey, United States
35 an hour
May 15, 2019

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Greg D'Agostino

Pennsauken, NJ 609-***-****

IT Specialist/IT Support Professional

Highly resourceful IT Support Professional with over 20+ years of demonstrated experience analyzing, installing, maintaining, and repairing hardware, software, peripherals, and networks for borderline Fortune 500 organization. Proven track record of providing well-rounded technical support across multiple locations, delivering solutions tied to system efficiency and optimization.

Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Highly expert in Microsoft environment, compatible software/applications, and hardware with a recognized ability to plan, install, configure and optimize IT infrastructures to achieve high availability and performance. Instrumental in providing exceptional customer service and support to co-workers, management and end users.

Technical Support & Troubleshooting

System/Server Installation & Maintenance

PC/Laptop/Desktop Support

End-user/Staff Training & Support

Help Desk Support

System Security, Backup & Recovery

Software Migration/Upgrade

Project Management

Group Policy

Network Connectivity & Security

Technical Skills


All PC hardware: Desktops, Laptops, Tablets, Servers

Operating Systems:

MS-DOS 6.X Windows for Workgroups Windows 10, 7, XP Windows NT 4.0 Workstation Windows 2000 Professional & Server Netware 4.11, 5.0.


Microsoft Office/Office 365/One Drive Active Directory Group Policy Skype PSTN PeopleSoft Power Broker Symantec Endpoint Encryption DLP Dell Certified Warranty Parts Microsoft SCCM



Professional Experience

Navigant Consulting Lawrenceville (Princeton), NJ

IT Coordinator/Technical Support Tier 2-3 Specialist 1999 – 2019

Over 20 years of demonstrated experience providing effective support, coordination and consulting to various clients concerning new network/system installations, upgrades, troubleshooting, and technical support ensuring optimal updated and reliability.

Leveraged strong technical and analytical acumen managing 250 users and 25 DELL servers for 3 Navigant offices locations, servicing all workstations and servers in a Windows 10 1809 and Windows server environment.

Led the successful installation of a wide range of software and hardware, which included, but not limited to:

oNetwork Software: DHCP, TCP/IP, Windows Security updates, DELL Diagnostics Server Utility, Manage Active Directory

oWorkstation Software: Office 365 2016, Skype PSTN, Cisco VPN-PingID, HP3/MLAP-3M Grouper Healthcare, OSD Image deployment, SEE Encryption Software, Actuate Birt 11, Dell Certified Notebooks-Parts Direct, Intune Mobile Security-Device Management mobile phones, Dynamic Great Plains accounting, LogmeIn.

Coordinated the timely completion of technology upgrade and migration projects for company-wide software and hardware, which included:

oMigration of Windows 7 to Windows 10 OS

oOffice 2013 to Office 365 2016 including Skype PSTN/One Drive Migrations

oTwo to three replacement laptops each month

oSecurity software updates including SEE Symantec encryption. DLP, and Power Broker

oCompletion of 40 to 50 Service tickets a month managed by a PeopleSoft platform

oWork one-on-one with (clients) vendors to resolve issues with third-party installs

oCollaboration with other IT Departments to resolve issues

oSecurity, Healthcare software and other external client third-party installations.


Consistently recognized by management and clients for strong work ethic, broad technical knowledge, and exceptional customer service skills.

Received many letters of appreciation and commendations from the company.

Attained 100% client satisfaction rating with a remarkable 5/5 survey scores.

Prior Experience

Wang Global Bannex Philadelphia, PA

Configuration Specialist/PC Technician

Led the successful installation and troubleshooting for all PC compatibles for executive clients under contract for First Union corporate offices located in Phila, Lancaster, Harrisburg, and Trenton.

Completed a range of installation projects and support assignments, including:

oInstallation of a commercial Ghost Image to upgrade Windows 95 for 2000 compliance. Configured and troubleshot Ethernet and Token Ring NIC cards (Turbo & Auto 16/4 ISA Adapter) in a Ring Topology for PC compatibles-IBM 300GL, Compaq Deskpro 2000, Compaq 5400 and IBM 770 ThinkPad.

oInstallation of Network Software: TCP/IP Protocol, DNS, Router, IP Addresses, Novell Intranet Ware Client for Windows 95. Set login to Bindery in Client for IntraNet Ware.

oInstallation of Workstation Software: Lotus Notes 4.6.1, Internet Explorer, Microsoft Office 97, Lotus SmartSuite, Access 2.0, Norton-Antivirus 4.0, Citrix Winframe Client V1.7, Dow Jones News Retrieval 5.0.

oHardware: Partition of all hard drives, setting up all video and audio cards and drivers. Installation of hardware, upgrading memory, including HP printers and PCMCIA modems.

Legion Insurance Company

PC Technician

Compiled and updated current network & PC inventories using Tally Systems, NetCensus. Tested all PC’s using the software tool [NSTL Ymark 2000] to check the BIOS clock and Leap Year compliance. Documented all data into a central database in Microsoft Access 2.0 for an updated report.

Education & Professional Development

Certificate of Completion: Notebooks – Dell – 2017

Certificate of Completion: DELL Warranty Parts Direct – Dell Warranty Parts Direct – 2005

Course Completion: Windows 2000 Installation & Administration Part1&2 – Element K- On Line – 2003

Certificate of Completion: Managing a Microsoft Windows 2000 Network – NETRAIN – 2002

Course Completion for Domino Messaging Administration R46 – Lotus Authorized Education Center – 2000

Certificate of Completion for A+ Certification – New Horizons Computer Learning Center

Completed 21 credits towards a degree in Business Administration – Burlington County College – Burlington, NJ

Diploma, Computer Technical Support (GPA 4.0) – The Chubb Institute – Marlton, NJ

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