To obtain a position as a Customer Service Representative with a reputable organization; where I can apply my unwavering commitment to ensuring company’s success.
-3 plus years plus experience in Customer Service as a Sales Associate
-Ability to build productive relationships, resolve complex issues and win customer loyalty.
-Possession of appropriate technical and operational knowledge, skills (MS Office Suite)
-Possess outstanding interpersonal skills
-Possess excellent communication, verbal and writing skills
-Very organized and able to work at a fast pace
-Ability to perform tasks independently as well as a part of a team
-Ability to solve customer queries effectively
-Quick learner and always follows directions
-Experience in Cash-handling
-Consistently met and/or exceeded monthly sales goals.
-Raised $13,267 along with fellow volunteer members for the Africa’s Children-Africa’s Future (A.C.A.F) foundation during the World Aids day fundraising and awareness drive.
-Awarded amongst other awards, (Most Amiable Student 2011-21012) at High School Award Ceremony.
Sales Associate Ghost Armor, Chinook Mall, Calgary SW May 2015 – date
Maintain outstanding customer service ensuring each customer receives great service
Merchandise products and generate sales
Support the store management team
Execute the daily operational, day-to-day goals and priorities as assigned
Uphold merchandising and store cleanliness standards
Handle cash, debit, and credit card transactions
Unpaid intern Keys to Recovery rehab services, 327 41 Ave, Calgary NE September 2018 – April 2018
Ran client visits in which I conversed with the clients, typed up the summary of the encounter (SOAP notes) and filled out progress reports (supervised).
Organized events alongside my supervisors including weekly group meetings such as Addictive Thinking and more
Co-ran SPDAT’s (admission qualifications) with a supervisor to ensure each new client was the right fit for the organization.
Built trust and relationships with clients by sitting in during meetings and sharing applicable events in my life as well.
Sales Representative Emzo Clothing, Sunridge Mall, Calgary NE April 2014 – Sept 2014
Attended store with very little supervision
Interacted with many different customers daily
Assisted customers with a variety of problems and concerns
Handled cash, debit, and credit card transactions
Kept store clean at all times
Restocked shelves on a regular basis
Abided by all company safety policies
Intern Beats 99.9 FM- (26 Keffi Street, Ikoyi Lagos. Nigeria)
Assisted Producers in ensuring shows are aired hitch-free
Assisted with studio set-up for broadcasts
Attended to special guests
Organized cues for song requests
Carried out other administrative duties as required. Filing electronic and hard copies, emptying trash cans and ensuring studio cleanliness.
2018 Ambrose University, Calgary, Alberta, Bachelor of Arts (BA), Behavioral Sciences Major
2013 The Great Lakes College of Toronto, Pre-University Studies (Diploma)
2012 Chrisland International High School, High School Diploma
References Available Upon Request