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Customer Service, Sales, Management

San Jose, California, United States
May 07, 2019

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Yohani Tan

**** ****** *** ***, *** Jose, CA ****2

Mobile Phone: (510) 771- 4028


To obtain a position where I can utilize my skills to contribute to the company’s growth and success


Over ten years customer service and sales experience

Detail oriented, well-organized, and highly efficient working in the fast pace environment

Excellent customer service with interpersonal skills, work well independently and with teams

Able to speak Indonesian, English, Hokkien, and some Mandarin

COMPUTER SKILLS: Microsoft Windows, Word, Excel, Access, Power Point.

Typing speed to 60wpm, 10-key


2017- 2018 Sales/ Product Specialist Coach, Westfield Valley Fair

2014- 2015 Pharmacy Technician Skilled Nursing Pharmacy

2012- 2014 Sales Specialist Saks Fifth Avenue, San Francisco

2009- 2011 Business Manager Nordstrom Hillsdale, San Mateo


Associate Degree in Science with honor, City College of San Francisco

IBBI College, Indonesia. Major in Business Administration


Dean’s Honor List, City College of San Francisco, spring 2009, GPA: 4


Outstanding Customer Service Award from Store Manager, Regional Director and Vice Chairman Director of Stores, Macy’s West

Appreciation letter from Regional Director, Director of Sales, Executive Director, Account Executive, Training Executive for ranking #1 with the highest increase of sales in the United States for Shiseido, Nordstrom, over $79,000 from annual plan goal


Top 1 salesperson in the entire department for Winterize Your Skin Event at Nordstrom with a 122.8% increase, picking up $15,000

Top pacesetter performance and exceeded sales goal

Made the Beauty on Location event successful with an 81.6% increase, picking up over $10,000 in volume

Received 100% total score from a secret shopper at Coach

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