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Customer Service Representative

Memphis, TN
September 06, 2019

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Dekeshea Thomas

*** ** ****** **, *******, TN, **109



Customer Service and Clerical Representative with strong written and oral communication skills.Trained and experienced in resolving customer complaints and promoting conflict resolution. Microsft XP, muti-phone line, dispatch, microsoft word,excel,microsoft o ice,etc.(10years+)



Customer Service Representative/Innovations Team 12/2017 to 07/2019 American Home Shield Memphis, TN

:Answer Customer calls to place work orders

:Resolve customer complaints and conflict resolution

:Dispatch Contractors for repairs

Achieved [95%] average customer satisfaction rating to date, surpassing team goal by [45%] Quality Control Inspector /Team Leader 10/2014 to 11/2017 Electrolux Memphis, TN

:Inspect and insure that the stoves were built correctly

:Test stoves to make sure all elements and lights were working properly

:Report all visual defects found on units

:Insured that the team ordered and built quality stoves Material Handler 02/2011 to 02/2014

FedEx World Hub Memphis, TN

:Placing and handling packages in cargo tubs

:Preparing freight for delivery

:Scanning,organizing,and sorting packages

:Maintaining inventory accuracy by recording and properly disposing of damaged goods Processor II /Customer Service 01/2008 to 02/2011

First Horizon Bank Memphis, TN

:Open and maintain customers accounts

:Resolve service problems by clarifying customer complaints

:Manage large amounts of incoming calls

:Process checks,statements,and Cd's to ensure proper use of customers accounts

:Operated copier and fax machines

Team Leader 04/2003 to 10/2007

KAZ USA INC Olive Branch, MS

:Inspired each and every team member to perform and produce their best

:Determined the duties and responsibility of each team member daily

:Reported any problem or fault in the project to the project manager or supervisor Receptionist, Admin Asst 06/1997 to 02/2003

L&D Transport Memphis, TN

:Coordinate schedules,meetings,and property visits

:Operated copier and fax machine

:Verify documents required to transport goods from one place to another

:Answered calls on a multi-line phone

:Handled scheduling and dispatching of freight


High School or Equivalent 06/1997

Westwood High School Memphis, TN

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