Customer Care Manager

Gaurav Shani

Contact: +91-892******* ~ E-Mail: ***********@*****.***

JOB OBJECTIVE

To develop myself as a responsible employee of an organization where I can effectively contribute my skills and abilities, in order to achieve organization’s goals and create mutual benefits. PROFILE SUMMARY

● Overall 6 and half years of experience in Telecom industry with Top Brands.

● A focused professional with zeal to make a winning career in Telecom in Mobile Industry.

● Ability to analyze and interpret unique problems with a combination of experience and logical thinking to find the right solutions.

● Focused & goal driven with strong work ethics, continuously striving for improvement coupled with commitment to offer quality work.

● A team player with strong communication and analytical skills. EMPLOYMENT DETAILS

● Worked as Owner for 6 year and 6 month related with Customer Care Service Samsung from July 2010 to Dec 2016

● Worked as Manager for 1 year related with Customer Care Service Micromax from April 2014 to April 2015.

● Worked as Manager for 2 year and 5 month related with Customer Care Service Sony from Aug 2014 to Dec 2016

● Worked as Manager for 3 year related with Customer Care Service Lava from June 2014 to Dec 2016 TECHNICAL SKILLS

● Computer Hardware & Software

● Mobile Hardware & Software

EDUCATION

● 2005 High School – C.B.S.E. Board

● 2007 Intermediate - C.B.S.E. Board

● B.Com Final 2010 - Kumaun University

CERTIFICATION

● Certified training in Computer Hardware and Software from AKS TECHNOLOGY Pvt. Ltd., Kashipur HOBBIES AND INTERESTS

● Mobile Phones

● Computer

● Chess

● Youtuber

PERSONAL DETAIL

● NAME- Gaurav Shani

● FATHER’S NAME- Mr. Subhash Shani

● D.O.B- 07/Dec/1989

● ADDRESS - Behind Corbett Hotel,Infront of Madhuvan Park Madhuvan Nagar, Kashipur

● Nationality- Indian

● MARITAL STATUS- Married

● CONTACT NO.- 892-***-****

● MAIL ID- ***********@*****.***

● LANGUAGE KNOWN- Hindi, English

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