Don Hussey, PMP, SMAC Toronto, ON 905-***-**** firstname.lastname@example.org LinkedIn
Account Program Manager
Accomplished, servant leader with extensive experience in North American and international program management / Professional Services within industry-leading enterprise and Telecommunications service providers. Solid track record of success in leveraging a breadth of expertise to envision and spearhead the implementation of cutting-edge solutions, consistently exceeding customer expectations, driving sustainable business growth, and increasing profitability. Trusted mentor and advisor specializing in the successful delivery of emerging technologies to meet the most critical corporate strategic demands. Unparalleled expertise in managing customer relationships, high-performing teams, financial targets, budgets, and P&L on multi-million-dollar, multi-product lines of business transformation. CORE COMPETENCIES
Program Requirements Definition Stakeholder Communications Conflict Management Telecommunications IT Infrastructure Delivery & Deployment Customer Relations & Satisfaction Project Planning & Management Risk Management and Risk Mitigation Cross-Functional Coordination International Team Management Contract Management Negotiation Business Planning Business Case Development Large-Scale Budget Management PMO Team Management & Development Kaizen Walks Agile JIRA Scrum Kanban PROFESSIONAL EXPERIENCE
Juniper Networks, Toronto, Canada Area 2016 – Present Professional Services Senior Manager
Successfully managed large and complex software and hardware delivery for accounts of $25M+ in revenue annually.
Played a pivotal role in enriching the Professional Services customer experience for major service providers and Enterprise Integrated Cloud Networks by building a successful customer engagement model.
Leveraged deep pre-sales and sales technical expertise to actively engage with customers through the creation of deliverables including solution presentations, proposals, and contracts.
Managed and drove continuous growth of the Professional Services pipeline, working in close collaboration with Sales, Sales Engineering, Marketing, Deal Desk, customers, PS bid managers, and practice leads.
Following a major UK customer win, volunteered to transfer to the UK for 4 months to kick off the project and build the program; recruited a high-performing delivery team of 20 professionals and collaborated with the customer to define all governing processes, enabling complete success for this $15M contract over 5 years.
As the margins were too thin to sustain profitable growth, introduced the SRE role into Professional Services. Developed new guidelines for ad-hoc day rates along with new viable services, forecasted PS margins to 40% within a year. Netcracker Networks, Toronto, Canada Area 2015 – 2016 Program Director
Overseeing cross-functional, geographically dispersed teams, acted as a trusted advisor to customer executives and SMEs.
Played a key role in strategic and roadmap discussions on business transformation, technology, and OSS/BSS/TOMS.
Planned and managed service delivery and customer support activities related to the NetCracker TOMS Product Suite.
Drove ongoing efficiency enhancements for solutions delivery through the creation of software, tools, and methodology.
As the current PM was required to return to her existing customers and duties to kick off a high-profile client, reduced learning curve to ensure a seamless transition of duties and allow the PM to return to her former position with confidence in 2 months. Don Hussey, PMP, SMAC Toronto, ON 905-***-**** email@example.com LinkedIn PROFESSIONAL EXPERIENCE (CONTINUED)
Acision, Kuala Lumpur, Malaysia 2012 – 2014
Regional Director of Services, APAC
Managed and inspired the 70-member Asia Pacific technical team including project managers and Professional Services specialists, implementing efficient solutions to rejuvenate profitability after 3 consecutive years losing revenue.
Oversaw Engineering activities to deploy and support Acision products, technology infrastructure, and telecommunications solutions for wireless service providers.
Delivered infrastructure and software applications to clients with complete satisfaction using the latest delivery techniques including Scrum, Agile, and Waterfall.
In the first 3 months, managed to make all new orders meet margin targets of 60% or more and within 6 months, all APAC margin targets were over 60% and the revenue targets were achieved for the past quarter. For the next 6 quarters, consistently achieved 60% margins and met all revenue targets. Acision LLC, Seattle, USA 2006 – 2012
Serving as a Major Account leader in solutions and software delivery and operations for Tier 1 Wireless Carriers, led a team delivering Acision solutions to clients, enabling them to achieve the highest data services ARPU in 2007 and 2008.
Oversaw the Professional Services team in fully designing and deploying the largest SMSC infrastructure in the world.
Spearheaded the development, design, and installation of numerous Acision software products infrastructure such as SMS, MMS, Video Messaging, Digital Voice Mail, and Broadband under near-impossible, stringent deadlines.
Devised a plan to work with Engineering Development and create a product that achieved 8 times the throughput of the conventional models, enabling on-time product delivery to clients with accelerated business and needs growth.
Achieved the 2nd largest revenue in the company’s history with more than $100M in 2009.
Developed a coalition with delivery engineers and software development engineers to create the highest capacity SMSC (Short Message Service Center) in the world, resulting in a “President’s Award”, the most prestigious team honor in the company. Prior appointments include a role of Director, Program Management at T-Mobile USA. For more details: LinkedIn EDUCATION
BSc, Telecommunications Management
Project Management Professional (PMP)
Scrum Master Accredited Certification (SMAC)
“Don is an excellent program manager - hard working, organized, and eager to take on new responsibilities. He was very flexible in role staying focused on what needed to get done. He also was very strong in sharing his experience and knowledge with other team members. He would be a strong addition to any team who needs highly skilled program management or project leadership.”
Stuart Benington, Senior Director, Professional Services, SDN/NFV and Core/Edge Networking Practice Lead, Juniper Networks