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Manager Quality

Location:
Oakdale, Louisiana, United States
Posted:
March 30, 2019

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Resume:

Brenda Striedel

Oakdale, LA

337-***-****

ac8yca@r.postjobfree.com

Years of Experience: 26

Experience

****-******** **** ** **** Transcription Menomonee Falls, WI

QA Supervisor/Transcriptionist

Provide QA, transcription services, and coverage coordination for an acute care hospital, multi-specialty clinics, long-term care facilities, and a psychiatric facility seven days a week, 14 hours a day. Types of reports include SOAP notes, H&Ps, consults, operative reports, discharge summaries, psychological evaluations and followup notes, long-term care H&Ps and notes, in addition to EKGs, EEGs, Holter monitor reports, pulmonary function tests, sleep study tests, physical therapy/occupational therapy reports, and radiology reports. Specialties include cardiology, oncology, radiology, orthopedics, ophthalmology, pulmonology, neurology, psychiatry, ENT, plastic surgery, nephrology, urology, physical medicine and rehabilitation, rheumatology, sports medicine, physical therapy, occupational therapy, speech therapy, and wound care. I am currently responsible for monitoring the accounts and scheduling coverage seven days a week. I interact directly with the client on account specifics and troubleshooting problems that arise. I hire and train all new transcriptionists on the account and provide 100% QA until fully trained. I provide daily critique sheets that outline mistakes to be corrected to insure compliance with the AAMT Book of Style and client outlined specifics. I also do daily QA on these accounts as the sole Quality Assurance Manager. Developed protocols to increase production.

Prior to this, I was responsible for the QA, production, and management of a Radiology account with production of 200 reports a day and a hospital account with production of 10,000-15,000 lines per week to insure adequate coverage and turnaround times.

Type verbatim depositions for an insurance companies and worker’s compensation Independent Medical Examinations.

Platform Used - Meditech

Quality Auditor

2009-2010 Focus Infomatics

Quality Auditor

Responsible for proofreading transcription on many different accounts for quality, looking for critical errors that affect patient care, major errors, and minor errors. I then was responsible for submitted monthly audit reports to the company, client, and QA for the purpose of producing quality reports and educating transcriptions.

Platforms used were EditScript, Emon, Fiesa, eScription, and Dictaphone. All VR.

1999-2007 Breitner Transcription Boston, MA

Lead Transcriptionist/Floater

I was responsible for the new account analysis, implementation, staffing, and training on all new accounts until fully staffed and online. I was instrumental in the startup of all new accounts and provided 100% QA for all new transcriptionists until fully trained.

Platforms used were FTP, Dictaphone, Microsoft Word.

2003-2012 (P.R.N) K-Force Tampa, FL

Traveling Transcriptionist

I traveled to hospitals around the country to provide transcription services due to severe backlog. These assignments were usually for 4 to 8 weeks.

1990-1998 Professional Management Systems Corpus Christi, TX

Owner

I owned a transcription service providing medical and legal transcription services. I solicited new accounts and provided coverage for numerous hospital accounts until I sold it in 1998.

Education Shirley Baker Court Reporting Houston, TX

Platforms Windows 2007-2013, Excel, FTP Pro, Core FTP, ChartScript, Meditech, DocQscribe, VPN, Dictaphone ExText, Word Client, Transnet, IType, Emon, EditScript, Fluency, ExpressScribe, EScription

References

Phil Buetow 262-***-****

Janis Cotterell Buetow 262-***-****

Barb Expelliarmos Manarina 585-***-****



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