Customer-Focused Information Technology Professional
Translate complex concepts to multiple audiences and end users, leveraging hardware knowledge and software configuration expertise
Experienced IT professional with an aptitude in migrations and moves who achieves the best hardware and software solutions at the most competitive investment. Has the ability to maintain exemplary business operations amid technical change. Is an Established problem-solver, with expertise addressing and resolving IT-related concerns, streamlining processes and introducing process improvements. Talented in identifying areas of opportunities, initiating cost savings, negotiating contracts and exercising judgment in purchasing decisions.
Areas of expertise:
Systems Management Process Improvement Contract Negotiation Budgeting Migrations & Moves Purchasing Customer Service
Dependable Computer & Telephone Consulting Hartsdale, NY January 2016 -
Performed Network and System Administration tasks for clients on a short term basis while looking for a permanent position.
Con Edison Clean Energy Business (October 2017 –April 2018)
Onsite Consultant to migrate over 400 mailboxes from Exchange 2010 to Exchange 2016 and Symantec Vault Email Archives(totaling 4Tb) for Business Client. Upgraded IOS and Android Phones to new version of Air Watch MDM. Worked with most users remotely using Dame Ware Mini Remote Control to resolve any technical issues.
CBRE (formerly Inspection & Valuation International, Inc.), White Plains, NY 2002 – 2015
Manager, Information Technology
Managed network services, corporate LAN, firewalls and back-up, including disaster recovery. Managed $250K+ budget and negotiated all IT-related contracts. Administered multiple office moves and relocations.
Achieved seamless transition of mergers and acquisitions team to Exchange and Active Directory networks.
Updated technology to current standards by managing multiple Microsoft Exchange migrations.
Increased security and functionality by upgrading main Active Directory Server to Windows Server 2012 from Windows Server 2003.
Optimized up-time and strengthened data-loss protection for SharePoint using HyperV, Exchange and file servers by creating back-up plan utilizing Dell Appassure.
Expanded access to voicemail, email and call forwarding features by managing upgrade of phone system to Avaya IPOffice.
Ensured support of remote offices by traveling to other locations as needed.
Reduced cost of color copies 60%, achieving expense of only <1 cent per page, by updating copiers.
Enabled remote access to projects and documents, while eliminating need for purchase of Office Professional software, by converting from Microsoft Access to SharePoint application.
Remediated and resolved issues by meeting with department managers and senior staff.
Maintained performance amid resource and personnel constraints during economic downturn by supporting all equipment, 85 users and 200 consultants’ singlehandedly.
Improved cost savings by purchasing hundreds of laptops at discounted prices for numerous upgrades.
Enhanced team performance and readiness by training interns, junior systems administrators and end users.
Bachelor of Science (BS), Business Administration, Specialization in Management, Mercy College, Dobbs Ferry, NY, GPA: 3.27
Windows Server, Windows 7/8/10, Microsoft Exchange Server, SharePoint Server, Microsoft Hyper V Server
MS Visio, MS Project, Adobe Acrobat, Hot Docs, Service Now, Symantec Backup Exec, WS_FTP Pro, Dell Appassure, Lookout CRM, Sage 50, Air Watch, Symantec Vault
SQL Server, MS Access
Dell Printers, Dell Desktops, Lenovo Laptops, Android Phones, IOS Phones
Servers and Storage and Networking Hardware
Dell Servers, Equallogic Disk Arrays, Dell Switches and Fiber Modules, SonicWall Firewalls
Symantec Endpoint, Microsoft Endpoint, Norton Ghost, Malbytes Malware Remover, CCleaner, Bomgar, Team Viewer, RDP, Manage Engine Service Desk, Dame Ware Mini Remote Control, Pulse Secure VPN
TCP/IP, Wins, DNS, DHCP, Barracuda Spam Filter, Active Directory, Scripting
GE, Six Sigma Green Belt Training
Visual Basic 5.0
Advanced PC Troubleshooting