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Support Customer Service

Location:
Lilburn, Georgia, United States
Salary:
75K
Posted:
March 28, 2019

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Resume:

BARRY GONSALVES

**** ***** ******* *****, *************, GA, 30044 · 678-***-****

ac8xnb@r.postjobfree.com · LinkedIn Profile: Barry Gonsalves

Objective: To obtain a full-time position as a Programmer Analyst, Senior Database Support Technician/Administrator, Hardware, Network, or Systems Administration, with opportunity for growth.

EXPERIENCE

OCTOBER 26TH, 2006 – FEBRUARY 1ST, 2019

SENIOR DATABASE SUPPORT ANALYST, ALLSCRIPTS HEALTHCARE SOLUTIONS, ALPHARETTA, GA

Tier 3 support & more of medical software Sunrise suite, database troubleshooting, administration & support, performance monitoring, streamlining, etc., of applications, operating systems, database functionalities, Citrix administration & support, VMWare administration & support, troubleshooting & resolving issues, a liaison between the client & development teams. Worked with several CRM’s to facilitate customer service, including Salesforce, SNOW, Vantive, Heat, etc., Performing upgrades & configurations in SQL 2014, design, creation, & troubleshooting of those databases, remotely on various server types, & workstation configurations, HW, SW, SQL scripting, DBA admin, QA, tech troubleshooting &/or resolution. Coordinated levels of priority, securities documentation, etc. Solved HW & SW, monitored customer satisfaction, & maintained all deadlines within the company. Qualified for yearly HIPAA certification, etc.

APRIL 15, 2002 – SEPTEMBER 1ST, 2004

CUSTOMER APPLICATIONS SUPPORT SPECIALIST/DBA, Source Medical, Lafayette, CA

Full time, worked with both pc’s & servers of various types/OS. 24/7 Tier 2 & 3 support of surgical software solutions product line both internal & external business partners. Supporting high-volume applications in a team environment through the HEAT CRM module in the form of Trouble Tickets & through phone support. Performing upgrades & configurations in SQL 6.5 & 200 in NT, WinXP Pro, or Win2000 servers & pc’s, design, creation, & troubleshooting of those databases, remotely on various server types, & workstation configurations, HW, SW, SQL scripting, DBA admin, QA, tech troubleshooting &/or resolution, ODBC configurations. Coordinated levels of priority, securities documentation, etc. Solved HW & SW issues as the top resolver, set up sales through Surgisource, monitored customer satisfaction, & maintained all deadlines within the company. Qualified for yearly HIPAA certification, etc.

JULY 12, 2000 – TO NOVEMBER 15TH, 2001

CUSTOMER APPLICATIONS SPECIALIST, TCSI CORPORATION, ALAMEDA, CA

Full time, provided 24/7 Tier 2 & 3 support of software solutions product line to both internal & external business partners. CRM was Vantive 8.0.1, & reporting done through Seagate Crystal Reports, in an Oracle 8.1 platform. Primary interface between clients & development organization. Coordinated levels of priority, solved HW & SW issues for pc’s & servers in the implementation of the Catalant NMS. Set up sales for TCSI, monitored customer satisfaction, & maintained all deadlines within the company. Responsible for client satisfaction in the areas of technical troubleshooting, analysis, & problem solving, etc.

JANUARY 31ST, 2000 – JUNE 15TH, 2000

JR SYSTEMS ANALYST FOR PIETER DE JONG RESEARCH, Children’s Hospital Oakland Research Institute, Oakland, CA

Full time, implemented & maintained a 693 page website that the lab used, to provide & sell scientific data in the form of DNA clones, samples, master copies, etc., (http://www.chori.org/bacpac). Maintained software & tech support for the scientists, in the form of PC & Macintosh applications & server applications, Alpha Sequencing equipment, alarm panels for maintaining freezer temperatures, etc.

MAY 5TH, 1999 – JANUARY 31ST, 2000

PC ANALYST, CHILDREN’S HOSPITAL, OAKLAND, CA

Contract position in Y2K projects, using Ghost v5.2 software, Meditech, GroupWise v5.2, Novell 4.11, help desk, tech support, server & PC support. Team leader & trainer in overseeing over 2000 PC’s & servers for Y2K compatibility quality assurance, etc.

EDUCATION

DECEMBER 1998

AA PROGRAMMING, Computer Learning center

4.0 Summa Cum Laude student

SKILLS

High level tech support, DBA Administration, Citrix Administration, VMWare support, etc.

Coding in SQL, familiar with COBOL, CICS, C, C++, UNIX, VSAM, ISAM, HTML

Highly professional, 20 + years in the career field

A fast learner & excellent in team environments, etc.

Customer-oriented, thorough, & timely on case deadlines by severity, etc.



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