WATIWAN

PHUAPHAIBOONWONG

I HAVE EXPERIENCE IN CUSTOMER RELATIONSHIP AND

ACCOUNT MANAGER OF B2B, B2C AND SaaS INDUSTRY WITH A DEMONSTRATED HISTORY OF WORKING IN THE INTERNATIONAL COMPANIES. WORK EXPERIENCE

STOREHUB (THAILAND) CO.,LTD. Customer Success Executive & Account Manager MAR 2017 - PRESENT - Onboarding and delivering training sessions to customers

- Increase renewal rates and reduce churn

- Influence future lifetime value through higher product adoption and overall health scores

- Answering phones and providing support on a wide range of topics

- Building and maintaining relationships with customers to maximise product satisfaction

- Ongoing technical account management to assigned accounts

- Gather information from customers to understand their needs and detailed requirements

- Up-sell

COMMUNICATION GATEWAY Client Service Manager

JAN 2015 - MAR 2017 - Supervise day to day operations within the team

- Build and manage a high performing customer support team

- Ensure that the team maintains and achieves their given customer satisfaction score (CSAT)

- Gather information from customers to understand their needs and detailed requirements

- Maintain close relationships with the entire customer service team and provide instruction and help as needed.

- Managing large amount of incoming calls

- Handle customer complaints, provide appropriate solutions and alternative within the time limit; follow up to ensure resolution.

- Keep records of customer interactions. Process customer accounts and file document

LA QUINTA INN & SUITES, FLORIDA USA Internship Program FEB 2013 - JUL 2013 I was working as a receptionist at La Quinta Hotel.

- Welcoming guests and greeting them, in person or on the phone; answering or referring inquiries

- Answering, forwarding and screening phone calls

- Taking and passing messages to guests

- Preparing bills and making payment

ANTARES SERVICED OFFICE Client Service Representative JAN 2011 - JAN 2013 - Supporting all daily routine tasks.

- Greeting and dealing with customers

- Handle telephone answering.

- Taking care of visitors and customers, and providing the necessary information when requested

- Support sales in term of paperwork, filing, data input, material preparation.

EDUCATION

RAMKHAMHAENG UNIVERSITY

2009 - 2014

Faculty Of Humanities Major in Mass Communication

VOLUNTEER EXPERIENCE COORDINATOR

1 NOV 2012 - 18 NOV 2012 FIFA FUTSAL WORLD CUP 2012

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