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Service Manager

Location:
Dallas, Texas, United States
Posted:
March 29, 2019

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Resume:

TUNG DUONG

**** ****** ** ****

Garland, TX *****

Cell: 469-***-****

ac8x4l@r.postjobfree.com

EDUCATION:

****-**** ****** ****** ******* High School Austin, Texas

****-**** ******* **** **ade Technical Austin, Texas

PROFESSIONAL EXPERIENCE:

Nov.2017-May.2018 KTek Resourcing via HCL via FedEx Plano, Tx

System Administrator II – Patching

Monitor 2012 SCCM Client for patching maintenance. Rebuild

WMI and re-install client 2008 and 2012 r2 in VM Ware, and

Hyper-V environment. Manually Patching from Software Center.

Mar.2009-Aug.2016 Princeton ISD Princeton, Texas

Network / System / SCCM Administrator

Computer Service Install/Trouble-Shoot/Configure of Windows 10

Enterprise, Windows 7, Novell, Fog Server, MS Office

2003, 2010, 2013, and 2008 Microsoft AD Server, 2013 MDT Server

Deploy stand-alone PC’s, 2012 SCCM R2 for imaging and deployment of applications and Operating System across WAN’s environments. Setup and synchronization of WSUS with SCCM for patching maintenance. Created refresh and replace Operating System Deployment (OSD) task sequences for Windows 7 Migration Tool using USMT to Windows 10. Configured Branch Distribution point, Asset Intelligence, and Windows Deployment Services/PXE. Created packages, collections and advertisements for software deployments.

Built and maintained a standard image with application selection.

Deployed Windows workstation patches. Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS). Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases. Manage 2012 Hyper V Server, Update Windows Servers 2008 & 2012, and VM Ware. Support LANs, WANs, network segments, Internet, and Intranet System.

April.2004-Dec.2008 Verizon Business PMO Acosta Irving, Texas

PC Technician

Computer Service Install/Trouble-Shoot/Configure of Windows

XP Professional, Outlook 2003, Remote Access, VPN, MS Office

2003, Exchange Server 2003, Tape Backup, Cat5, Phone Support,2003 Microsoft Server, Rumba, Becton, Citrix, Ghost 2004,

Help Desk Support, Phone support

2003-2004 G.E Capital I.T.S(Bank of America) Dallas, Texas Computer Service Install/Trouble-Shoot/Configure of Windows 95, NT 4.0 & Server, Lotus Notes, Extra 4.2, MS Office, Remote Access, Project 98, Palm Pilot

1998-1999 System & Programming Consultant Dallas, Texas Computer Service Install/Trouble-Shoot/Configure of Windows Remote Access, Project 98, Palm Pilot, Customer Support &Phone Support.

1998-1998 Duracom Computer Carrollton, Texas

PC Technician

Computer Service (Repaired & Built PC's) Install/Trouble-Shoot

Configure Windows 95, NT 4.0 & Server, Customer Support &

Phone Support. (Work on Client's Project)

1996-1997 Lucky Computer Plano, Texas

Lead Technician

Computer Service (Repaired & Custom Built PC's) Install,

Trouble-Shoot/Configure Windows 95, NT 4.0 & Server.

Customer Support & Phone Support. Onsite Service and in

Charge all Technicians.

1996-1996 RPM Computer Dallas, Texas

PC Technician

Computer Service (Repaired & Custom Built PC's) Install,

Trouble-Shoot/Configure Windows 95, NT 4.0 & Server.

Customer Support & Phone Support.

1993-1995 Dell Corporation Austin, Texas

PC Technician

Computer Service (Repaired PC's & Built) Install/Trouble-

Shoot/Configure Windows 3.11, NT 3.5 & 4.0 Server.

Customer Support, Hardware & Software. Promoted to

Production Supervisor.

REFERENCES:

Bill Meek Technology Director Princeton ISD 214-***-****

Ashwani Jindal Project Manager HCL (Fed Ex) 901-***-****

OBJECTIVE:

To seek challenging position to broaden my knowledge and career experiences.



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