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Manager Customer Care

Location:
Gurgaon, Haryana, India
Salary:
30000
Posted:
March 26, 2019

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Resume:

Name: Pratik P. Keluskar Father’s Name : Pravin M. Keluskar

Career Objective

To Obtain a Challenging Position With A Well-Established Company, Wherein, I Would Be Able To Implement My Skills in An Effective Manner, Meet Challenges And Grow Along With The Company.

Personal Details

Gender : Male Marital Status: Married

Date of Birth: 22/11/1989 Language known: English,Marathi,Hindi

Email : ac8wi1@r.postjobfree.com Contact No. : +91-987*******

Address : B/304, VinitSadan, Rajaji Path, Near Madhavi Bunglow, Dombivli (East) - 421201

.

Qualification

Institute

Board / University

Year

Percentage MMS/MBA

(2nd year Finance)

Alkesh Dinesh Mody Institute of Management

University of Mumbai

2015

First class

MMS/MBA

(1st Year)

Alkesh Dinesh Mody Institute of Management

University of Mumbai

2013

First class

BCOM(B & I )

K .V. Pendharkar College

University of Mumbai

2011

First class

HSC

Abhinav College

Maharashtra State Board

2007

Second class

SSC

AdarshVidyalaya

Maharashtra State Board

2005

Second class

NEW BERRY ADVISORS LTD

PROJECT TITLE:

“EQUITY FUNDAMENTAL RESEARCH ON TATA STEEL”

PROJECT DESCRIPTION:

The objective of our project is to study the stock market in detail. To know which securities to be bought and when to be bought and to know the future increase and decrease of stock price in selected company stocks through Fundamental.

Organization Name : HDFC BANK LTD

Tenure : 23th July 2018 to Till date

Position : Deputy Manager

Responsibility :

Managed Credit card Bucket X Allocation Mumbai Location

Handling Imperia and Preferred customer.

Prepare daily MIS and effectively maintain delinquency

Responsible for high profile customer in delinquency

Handling in-house HDB caller Team.

Handing 2 pickup agency.

Organization Name : ICICI BANK LTD

Tenure : 12th August 2015 to 20th April 2018

Position : Deputy Manager

Responsibility :

Managed credit card recovery from 20th October 2015 to 31st May 2016-(Location:Pune)

Managed credit card flows Potential write off 120 dpd and 150 dpd from 1st June 2016 to 31st May 2017 (Bucket 5 & 6 -Location:Pune)

Currently handling credit card flows Potential write off 150 dpd from 1st June 2017 to Till date(Bucket 6 -Location: Mumbai)

Leading the team size of 10 members and 3 agency

Prepare daily MIS and effectively maintain delinquency

Responsible for high profile customer in delinquency

Achievements :

Exceeded the target provided by line manager month on month.

- Appreciated by the seniors (ZDM) for consistently performing.

Organization Name : WNS Global Services Pvt. Limited, Vikhroli

WNS is a global business processes outsourcing company providing research &customer analytics, customer care outsourcing

Tenure : September 2, 2011 to September 6, 2012 (1year)

Positions of Responsibility

Role : Associate – Operations

Process :Aero Mexico (Airline Process)

Sabre Project (Aero Mexico) Work Experience:

Manual Sales Capturing (Journal and Voucher Creation).

Reconciliation of Station and agent summery.

Ticket Usage Correction and recapturing.

Updating of exchange rates, PFC and TUA tax.

Correction of TCN.

Ticket Verification and Auditing, Ticket Regularization etc.

Utility Software:

AVRA (Air Vision Revenue Accounting System) and Sabre GDS system called Sabre Interact. Also works on ATPCO application.

Certified course of FRP (Fare Recognition and Ticket reading) from WNS.

Attended various trainings like Time Management, Business Writing Skills, ISO Basic awareness training held by WNS.

Financial Market Beginner’s Module through NCFM

Microsoft Office Specialist for Office Excel 2010(Pivot table lookup, V lookup, Macro, Create data table

Graphic & Flash (Coreldraw,Photoshop,Illustrator,Freehand& Flash)

Diploma in computer Hardware &Maintenance

Successfully Completed MS-CIT Course.

Typing Speed 30 WPM

I do hereby declare that all the above information is true and correct according to my knowledge and belief.

Date:

Place: Sign:



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