Katina Shelton
**** ********** *****● Killeen,TX 76549● 931-***-****● ac8vx5@r.postjobfree.com
Objective:
To grow within a service oriented company in a position of diverse responsibility which requires strong organizational, planning, problem-solving and follow-through skills.
Education:
Central Texas College
February 2017-Current
Waianae High School
May 2002
Work Experience:
Merchandiser
SAS Solutions, Austin, TX 8/2018-10/2018
Maintained store shelves by observing displays of company products
Removed damaged or freshness dated products
Maintained inventory by restocking shelves with products from inventory
Completed call reports by observing display and pricing of competitors’ products
Implemented Plan-O-Grams with all items tagged and approved by store management
Customer Service
Howdy’s, El Paso, TX 3/2018-8/2018
Provided each customer with the highest level of service at all times
Communicated regularly with vendors and assisted with restocking shelves and product displays
Handled opening and closing duties
Assisted customers with issues at the pump and contacted service technicians when necessary
Operated cashier and pump register, bill counter machine, credit card machine, and lottery machine
Checked and balanced daily sales report
Shipping Clerk
Columbus Industries, El Paso, TX 10/2017 to 2/2018
Pack and unpack orders while maintaining the schedule of the department
Effectively use warehouse technology to locate and gather stock
Create shipping labels and handle shipping information
Send booking requests to shipping lines
Communicate effectively with other stockroom personnel
Problem solve for suppliers and customers about delayed items, rush orders, and shipping routes
Maintain good customer service relationships
Troubleshoot shipping issues and customer issues
Janitor
Austin Peay, Clarksville, TN 08/2017 to 10/2017
Clean and supply designated building areas
Perform and document routine inspection and maintenance activities
Maintain supply inventory to ensure all items are stocked
Initiates work orders for repairs and maintenance
Ensure that all areas of the building are neat, clean, and safe
Child Care Teacher
FunTime Learning Center, Killeen, TX 02/2016 – 08/2017
Assist with the implementation of daily plans and activities.
Assist in supervising children and participate with children in activities.
Maintain program site and equipment
Communicate with parents on an ongoing basis and assist with parent conferences
Assist with daily observations and child evaluations
Provide guidance for children’s behavior
Dietary Aid/ Home Health Aid
Marlon West Wood, Killeen, TX 09/2015 – 02/2016
Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager
Provide assistance to the cook in the preparation and service of meals
Follow Federal and State long term care regulations and Dietary Department policies and procedures
Assist in arranging tray cards, loading food carts, and serving meals.
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements
Prepare and serve meals and snacks
Assists patients by providing personal services, such as, bathing, dressing, and grooming
Make t patients' lives easier and more comfortable by performing tasks that they are not capable of performing
Customer Service Specialist/ Claims Specialist (Inbound/Outbound)
Teleperformance, Killeen, TX 3/2014 – 08/2015
Verify all members information against documents
Maintained over 400 member’s accounts daily in a timely manner
Utilized automatic call distribution, Humana programming, and typing skills to research account information with a less than 10 minute per call follow-up time.
Understand different hospital and doctor codes when researching claims
Processed and reprocessed claims according to claim procedures
Managed and resolved customer complaints that resulted in customer satisfaction
Documented call information according to the standard operating procedures
Routed member’s calls to appropriate resources outside of my department
Completed follow-up calls to members that required extra assistance
EVS
Scott and White Hospital, Temple, TX 2/2014 – 08/2014
Performed routine cleaning and sanitizing in offices, exam rooms, procedures rooms, lobbies, stairs, restrooms, elevators, and other ancillary areas
Performed discharge cleaning of patient rooms and be called upon from time to time to perform cleaning schedules which requires patient interaction
Followed proper protocol for cleaning a discharged rooms and isolated rooms
Greeted all patients in a friendly manner upon entering their room
Followed all Baylor Scott & White procedures.
Child Care Specialist
Child Protective Services (CPS), Lometa, TX 12/2012-01/2014
Provided counseling and support services to children and parents
Referred children and families to other services if necessary
Maintained supervision and safety adherence for children in foster care
Ensured transportation for all children in the home for their day to day operations