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Customer Service Home Health

Harker Heights, TX
March 24, 2019

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Katina Shelton

**** ********** *****● Killeen,TX 76549● 931-***-****●


To grow within a service oriented company in a position of diverse responsibility which requires strong organizational, planning, problem-solving and follow-through skills.


Central Texas College

February 2017-Current

Waianae High School

May 2002

Work Experience:


SAS Solutions, Austin, TX 8/2018-10/2018

Maintained store shelves by observing displays of company products

Removed damaged or freshness dated products

Maintained inventory by restocking shelves with products from inventory

Completed call reports by observing display and pricing of competitors’ products

Implemented Plan-O-Grams with all items tagged and approved by store management

Customer Service

Howdy’s, El Paso, TX 3/2018-8/2018

Provided each customer with the highest level of service at all times

Communicated regularly with vendors and assisted with restocking shelves and product displays

Handled opening and closing duties

Assisted customers with issues at the pump and contacted service technicians when necessary

Operated cashier and pump register, bill counter machine, credit card machine, and lottery machine

Checked and balanced daily sales report

Shipping Clerk

Columbus Industries, El Paso, TX 10/2017 to 2/2018

Pack and unpack orders while maintaining the schedule of the department

Effectively use warehouse technology to locate and gather stock

Create shipping labels and handle shipping information

Send booking requests to shipping lines

Communicate effectively with other stockroom personnel

Problem solve for suppliers and customers about delayed items, rush orders, and shipping routes

Maintain good customer service relationships

Troubleshoot shipping issues and customer issues


Austin Peay, Clarksville, TN 08/2017 to 10/2017

Clean and supply designated building areas

Perform and document routine inspection and maintenance activities

Maintain supply inventory to ensure all items are stocked

Initiates work orders for repairs and maintenance

Ensure that all areas of the building are neat, clean, and safe

Child Care Teacher

FunTime Learning Center, Killeen, TX 02/2016 – 08/2017

Assist with the implementation of daily plans and activities.

Assist in supervising children and participate with children in activities.

Maintain program site and equipment

Communicate with parents on an ongoing basis and assist with parent conferences

Assist with daily observations and child evaluations

Provide guidance for children’s behavior

Dietary Aid/ Home Health Aid

Marlon West Wood, Killeen, TX 09/2015 – 02/2016

Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager

Provide assistance to the cook in the preparation and service of meals

Follow Federal and State long term care regulations and Dietary Department policies and procedures

Assist in arranging tray cards, loading food carts, and serving meals.

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements

Prepare and serve meals and snacks

Assists patients by providing personal services, such as, bathing, dressing, and grooming

Make t patients' lives easier and more comfortable by performing tasks that they are not capable of performing

Customer Service Specialist/ Claims Specialist (Inbound/Outbound)

Teleperformance, Killeen, TX 3/2014 – 08/2015

Verify all members information against documents

Maintained over 400 member’s accounts daily in a timely manner

Utilized automatic call distribution, Humana programming, and typing skills to research account information with a less than 10 minute per call follow-up time.

Understand different hospital and doctor codes when researching claims

Processed and reprocessed claims according to claim procedures

Managed and resolved customer complaints that resulted in customer satisfaction

Documented call information according to the standard operating procedures

Routed member’s calls to appropriate resources outside of my department

Completed follow-up calls to members that required extra assistance


Scott and White Hospital, Temple, TX 2/2014 – 08/2014

Performed routine cleaning and sanitizing in offices, exam rooms, procedures rooms, lobbies, stairs, restrooms, elevators, and other ancillary areas

Performed discharge cleaning of patient rooms and be called upon from time to time to perform cleaning schedules which requires patient interaction

Followed proper protocol for cleaning a discharged rooms and isolated rooms

Greeted all patients in a friendly manner upon entering their room

Followed all Baylor Scott & White procedures.

Child Care Specialist

Child Protective Services (CPS), Lometa, TX 12/2012-01/2014

Provided counseling and support services to children and parents

Referred children and families to other services if necessary

Maintained supervision and safety adherence for children in foster care

Ensured transportation for all children in the home for their day to day operations

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