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Sales Customer Service

Houston, TX
March 21, 2019

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Project Manager

Managed and successfully completed small, medium and large projects.

Put teams together from different organizations and lead them through all phases such as requirement, design to testing and customer support.

Developed and managed the schedule to deliver product on time and within budget guidelines. Responsible for cost, schedule and performance.

Interfaced with customers and partners during all phases of the projects. Providing progress reports and identifying areas of potential and/or significant impact to the projects.

Provided new business and add on opportunities to upper management which resulted in increase of revenues from 5% up to 50%.

Developed all requirements definition for the projects in order to establish tasks priorities. By doing so, I was able to create a realistic start to finish path for the projects.

Systems Engineer

Directed the design, development and verification of software, database and hardware requirements for three interface segments of the information system.

Managed subcontractors to ensure product quality, cost and schedule completion, software and documentation configuration management.

Developed system design concepts and system requirements specification. Also designed system verification test plan, test procedures and reports.

Directed and conducted system and component verification tests.

Performed personnel interviews and evaluations. Made recommendations for hiring.

Prepared Engineering Change Packages for new requirements of estimated $80 million.

Conducted technical audits to establish software baseline.

Presented technical information to the systems engineering group, program office and customer personnel. Reporting system status for performance evaluation values

Technical Support

Pre-Sales technical support for HP storage products. Providing consulting to field personnel during multi million dollar sales.

Develop better working relationships with development engineering and sales force to satisfy customer’s needs. Reducing the sales cycle by at least 20%

Assists marketing and engineering during pre and post launch of products. Reducing the response time to less than 24 hours

Monitored and assisted national and international sales.

Provided support to the product teams in maintaining the documentation 100% up to date.

Trained call center personnel from Asia, Japan, EMEA and American regions on new products and upgrades.


Provided marketing and sales support for new business initiatives.

Went to Central and South America establishing new partnerships. Increasing market share about 15%

Visited local reps and supported them with customers visits and presentations on new and existing products

Created promotional programs such as trade ins, discounts on multiple units, and credits on succeeded goals…

Organized and ran annual reps conventions

Directed the efforts of products from the inception phase through launch and sustaining.


Sept 2015 – Present Hewlett Packard Company, Houston, Texas

March 2009 – Sept 2015 Hearthstone Country Club, Houston, Texas

May 2000 – March 2009 Compaq Computer/Hewlett Packard Company, Houston, Texas

Sept 1998 – April 2000 Toshiba International Corporation, Industrial Division, Houston, TX

July 1995 - July 1998 The Church of Jesus Christ of Latter-days Saints; Lima, Peru

June 1988 - June 1995 General Electric/Martin Marietta/Lockheed Martin; King of Prussia, PA

June 1984 - April 1988 Nuclear Energy Division, General Electric; King of Prussia, PA.


MSCS - Penn State University

BSEE - University of Oklahoma


•Object Oriented Analysis/Design, Martin Marietta.

•Effective Presentation, General Electric.

•Systems Engineering, General Electric.

•Power Electronics Products, Toshiba International.

•Project Management,


•DOD and Extensive Background Investigation (EBI)


•GE PRIDE, achievement award



Marathon runner – 2 marathons a year


•Tennis Coach for Perkiomen Valley High School.

•Scout Master for Troop 524 of Valley Forge Counsel.

•Varsity Coach for Troop 524 of Valley Forge Counsel.

•Varsity Coach for Troop 512 of Houston Counsel.

15535 Valley Creek Dr.

Houston, Texas 77095


Results oriented Professional with over 30 years of experience in diverse global and international markets. Expertise includes project management and consulting. Recognized for utilizing strong and effective communication, interpersonal and technical skills to attain desired results. Proven ability in building and strengthening internal and external client relationships. Team leader with excellent work ethics and the ability to inspire trust in cross-functional team members. Key competencies include:

Software / Hardware Testing

Subcontractor Management

Program Management

Customer Service / Support

Partnership Development

Project Management

Fluent in Spanish / Bicultural

Systems Engineering

Sales Tech Support

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