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Customer Service Sales

Englewood Cliffs, NJ, 07632
March 21, 2019

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Robert Scott Soukup

** ***** ******

Englewood Cliffs, NJ 07632


Phone 201-***-****

Analytical, focused, responsible, loyal administrator able to utilize my attention to details to provide solutions that produce results. Customer focused, committed problem solver produces results through rational research, thoughtful questions, skilled data analysis and follow-up. Solid, adaptable supervisor who gets things done on time utilizing a team concept focused on teaching, coaching, training and time management

Work Experience

Stop and Shop Supermarket, Emerson, NJ 08/18 – Current

Assistant Cash Department Head

Manage cashiers on the front end to make sure customers are taken care of, tasks done

Close the store at midnight, run reports, return cash drawers to office

Excellent customer service on the phone and in person for complaints and returns

Previously have worked from October 1989 to March 1996 in same position

H&R Block, Hackensack, NJ 1/07 – Current

Tax Professional

Produced Tax returns for clients in a timely manner

Detail-oriented work to correctly enter information and data

Excellent customer service with clients in office and on the phone

Sprague Operating Resources, Harrison, NY 1/01-12/16

Contract and Pricing Administrator

Oversaw cross training and supervised three co-workers to prevent reports from being delayed

Produced spreadsheets and reports for management to help with analysis such as profitability, cost, planning and forecasting

Diagnosed and resolved issues with 100+ contract customers regarding invoices and deliveries to help with accounts receivable and manage logistic costs

Maintained pricing spreadsheets to ensure accurate pricing and invoices to help increase accounts receivable

Communicated with customers and other internal departments to make sure customer received excellent customer service to resolve issues and problems

Coordinated with customers and all appropriate departments to make sure new contract customers were setup computer systems

Compiled data to work on bids and RFP requests for analysis and review

Sales support for five sales people for daily contact to customers and their needs

RAD Energy Corp. Purchase, NY 5/99-1/01

Billing and Inventory Supervisor

Responsible for accounts receivable, billing and inventory questions from customers and owners to resolve issues quickly

Maintained and reconciled Inventory, Followed monthly and yearly close processes

Supervised three people to make sure billing was accurate and invoices were created and accurate

Reconciled billing and inventory each month for a timely accounting close

Oversaw training of computer program for billing and inventory when Sprague Energy purchased the company to maintain continuity from one company to the other and a new computer program was implemented


The University of Phoenix, Bachelor of Science in Business, Major: Accounting

COMPUTER SKILLS: MS Word, MS Excel, MS Outlook, Solarc Right Angle, Concur, Salesforce

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