Certifications

PMP Certified Professional

Agile Scrum Master Certified

ITIL Foundation Certified

ITSM20F (ISO 20000) Foundation Certified

SAP Certified Associate – Utilities

SAP Certified Solution Consultant – Sales & Distribution

Sun Java Programming with JDK1.2 /VB Oracle 8

Summary

20+years of work experience, with strong, effective, highly politically astute specialist in on-time, on-budget management and delivery of IT projects with excellent communications and results focused leadership skills.

8+ years of direct SAP and I/T project and integration management experience (project and program management, process scoping, re-engineering, design and configuration, SAP landscape and planning, change management and data conversion). Managed CAPEX and OPEX projects.

In depth experience in managing, leading on-time delivery of SAP upgrade and interface projects, supply chain process improvement and change management initiatives and salvaging troubled “over-run” project.

10+ years in the Supply Chain, Utilities, Banking, Insurance, Real Estate, Environmental and constructions.

Excellent cross-modular knowledge and experience on SD, MM, FI, CO, IS-U/CCS, CRM, BI, PP and PM business processes.

Experience in configuration of SAP IS-U Billing and Invoicing in the Gas and Electricity industry, Sales & Distribution (SD), Material Master (MM), Finance (FI), EDI, and Global Trade Services (GTS).

Performed the role of Program Manager and obtained ISO 20000 certification for HCL.

Played key role preparing the documents and presenting it to the external auditor for ISO 27001 Re-certification for HCL.

Managed teams of 40+ people within a matrix environment with different technical skills.

Handled multiple projects as Project manager which exceeds total budget of $ 1.5 million.

Outstanding planning, execution, monitoring, Program Coordination, Risk Mitigation, Process Management and Project Management.Managed Implementation of ITIL concepts: Availability, Incident, Problem, Change, Release and Service Delivery Management.

Reviewed contracts with project stakeholders and ensure full comprehension of project terms and requirements.

Familiar with Software Development Life Cycle from planning, developing, testing, releasing, supporting to end of service, extensive experience in Agile development.

Taken ownership of all assigned sustainment activities and delivered them efficiently using budgeted amount of time

Excel at communicating with clients to provide accurate reporting and information regarding the ongoing projects and initiatives and has ability to support multiple simultaneous projects in a matrix organizational structure.

Developing/deploying common project management methodology and creating / refining project management processes

Vast experience in vendor management, investigate requirements and associated systems in clients’ sites.

Communicated regularly with senior management to address process and system improvements, as well as KPIs, quality and costs based on SLAs.Influenced senior level leaders and partner with other IT Managers.

Track record of successfully completing project within scheduled Timeline and below budget.

Extensively used Microsoft Project, PowerPoint, Excel and MS Visio.

Exceptional Leader with exposure in conceptualizing measures to optimize the resource/capacity utilization.

Employment History

Taro Pharmaceuticals Inc, Toronto, Canada, Project Manager, Jan 2019 – Till date

Madhaattan Consultancy Services, Canada,Sr. Project Manager, Feb 2017 – Sep 2018(1yr 7months)

HCL Axon, America, Project Manager – Mar 2016 – Oct 2016(8 months)

Capgemini, Canada,Project Manager- Mar 2014 – Dec 2015(1yr 9 months)

HCL Axon, Canada, SAP IS-U Billing- Project Manager- Jul 2011 – Jan 2014(2yr 7 months)

HCL Axon, America, SAP SD Consultant - Oct 2010 – June 2011

VR Enviro Engineer’s, India - Project Manager - Jan 2005 – Sep 2010

Bank of Montreal, Toronto, Canada - Relationship Manager /Scheduling Analyst-- May 2001 – Nov 2004

Waterworks Technologies Inc / Alpac Technologies Pvt. Ltd., Canada, Project Engineer, Mar 1997 - May 2001

Project Details

Managed several concurrent customers facing projects using Agile Scrum methodology and managed Implementation of ITIL concepts: Availability, Incident, Problem, Change, Release and Service Delivery Management.

Project Name: SAP Data migration (Container Control), Jan 2019 – Till Date

Client:Taro Pharmaceuticals Inc, Toronto, Canada

Project Name: SAP Enhancements Project, May 2018 – Sep 2018 (5 months - Remote)

Client: Confidential

Project Name: SAP Enhancement Project,Nov 2017 – Apr 2018 (6 months - Remote)

Client: Confidential

Project Name:SAP ERP 6.0, EHP 6 TO EHP 7 Upgrade Project,Feb 2017 – Sep 2017 (8 months- Remote)

Client: Confidential

Project Name: Automation of Rate Configuration, March 2016 – Oct 2016 (8 months)

Client: Consumers Energy. Jackson, Michigan

Project Name: Budget Bill Periodic Enhancement, March 2015 – December 2015 (9 months)

Client: Hydro One Networks Inc. Toronto, Ontario, Budget: $1.1M

Project Name: Defective Billing Recovery, March 2014 – February 2015 (1 year)

Client: Hydro One Networks Inc. Toronto, Ontario

Project Name: Post Implementation Support, January 2013 – January 2014 (1yr 1 month)

Client: FortisBC Inc. Surrey, British Columbia

Project Name: SAP IS-U Implementation, July 2011 – December 2012 (1yr 6 month)

Client: FortisBC Inc. Surrey, British Columbia

Responsibilities

Handled multiple Projectswhich included project scope determination, definition of deliverables, confirming milestones and high-level schedules and detailed project planning (including resource requirements). This also included improved measures for SAP security and system access.

Provided SAP project management responsibilities and consulting on-behalf of a project stakeholder team during the project initiation and blueprint phases.

Led and participated in numerous working sessions with project leadership and key stakeholders in confirming and concluding on project scope and the completion of the project “kick-off” with all organizational units affected by the implementation.

Worked closely with the technical lead and team resources to identify key objectives, deliverables, and detailed plan of the work to be completed during the blueprint, realization and all other key phases of the project. This included the completion of the data conversion scope and strategy document and the SAP development scope and detailed plan.

Handled application projects which were Vendor owned, designed, and hosted solutions as per client business requirements.

Administered product delivery and held various leadership roles throughout the project.

Ensure adherence to Processes and Standards to meet internal and external customers Service.

Continually identify ways to increase productivity, enhance service and process quality.

Handled Client Services and Vendor Management, Managed Product Vendors, Network Vendors and Recruiter Vendor.

Reduced support costs by developing new workflows and support processes which resulted in increase in productivity.

Gather and prepare required documents for project, Define project goals and milestones and Managed and track project budgets and timelines.

Managed CAPEX and OPEX in the projects.

Developed Life Cycle process (including high & detailed requirements definition and approval, coding, unit testing, acceptance testing, regression testing and promotion of the change to production system), and development guidelines by effectively managing development resources and working closely with Project lead.

Managing recruitment, selection, induction, appraisal, performance, training and development processes of both permanent and contract staff in IT Service Delivery.

Accountable for Extract – Transform – Load (ETL) deliverables

Managing all data conversion activities (data cleansing, data construction, validation and final sign-off of converted data)

Ensure adherence to Processes and Standards to meet internal and external customers Service Delivery expectations

Managed and supervised business and technical staff while communicating with leadership in delivery.

Acted as workstream lead in the end to end design of management, and leadership of business and technical staff while complying with project budget and timeline constraint

Developed process and tools for opportunities tracking, bid decision making and proposal development.

Established project integration requirements across all systems and applications affected by the upgrade project.

Obtained the assignment of all requested resources required as part of the work team.

Oversaw and assessed risk/ issues, driving efforts to address problem areas and implement contingency plans.

Managed project plans with budgets, resource plans, scope and set milestones.

Managed many concurrent small projects to meet the needs of the overall program.

Single point of contact for all communications between the customer and Company.

Managing staff to ensure that all milestones are achieved within the agreed timeframes.

Lead high quality delivery with responsibility for review meetings, IT task tracking, time reporting, issue tracking, estimate submissions and project status reporting.

Worked with End-users and Customer Care Representative in order to clarified problems and provide instant solution to the issues in hand.

Developing/deploying common project management methodology and creating / refining project management processes

Conducting daily, weekly huddles with Staff, cascading implementation partner and customer information as appropriate.

Worked with assigned on-site and off-shore functional and technical resources to develop and execute all project activities.

Consulted with management and reviewed project proposals to determine goals, time frame, funding limitations procedures for accomplishing project, staffing requirements and allotment of resources.

Ensured all changes were compliant with extremely rigorous ITIL based change management process. Also, ensured changes were compliant with Clients other processes including requirements gathering, design, development, testing, capacity, documentation, and release to production processes.

Accountable for internal and external project progress reporting as prescribed by the Program Management Office (PMO) standards and executive leadership.

Experience in coordinating the integration & configuration of SAP systems working with multiple teams at the same time.

Performing operational routine sustainment activities and system maintenance.

Have excellent team building abilities; able to work as a team member, sharing knowledge for the benefit of the team and the service

Company: HCL Axon

Role: SD Consultant, Oct 2010 – June 2011

Client: ModusLink Global Solutions

Handling Production support incidents onSD, EDI and GTS.

Worked with different business users across geographies NA, EMEA and APAC.

Prioritizing and performing analysis and resolution of the incidents on daily basis.

Worked with various functional groups to optimize the tasks & activities carried out in Sales, Delivery and Billing Processes.

Good exposure in handling various EDI signals - Inbound and Outbound signals.

Experience in handling Global Trade Services (GTS) module for Sales and Delivery validations in line with US Commerce export compliance.

Company: VR Enviro Engineer’s

Role: Project Manager, Jan 2005 – Sep 2010

Project Name: GCO Intranet, Jan 2010 – Sept 2010 (9 months)

Project Name: Digital Cockpit, March 2009 – Dec 2009 (8 months)

Project Name: ESLA, June 2008 – Feb 2009 (9 months)

Project Name: ServerE, Aug 2005 – April 2008 (2yr 8 months)

Company: Bank of Montreal, Toronto, Canada

Role: Relationship Manager/ Scheduling Analyst, May 2001 – Nov 2004

Performed trend analysis to highlight reoccurring incidents within schedule processing environments and develop solutions to address root cause.

Produce schedules for Contact Centre and analyze schedule output and actual against initial forecasts.

Prepared schedule status reports and management, clients and others informed of schedule status and related issues.

Key contact for issues and investigations related to batch schedules.

Developed, tested and implemented new batch jobs, calendars and schedules.

Worked with the IT Team to ensure smooth day-to-day contact center operations.

Collaborated with senior management community to identify Service gaps and performance issues.

Developed and executed business development (sales) and relationship plans.

Responsible for partnering with internal groups to meet revenue targets.

Assisted Master Card in the promotion of new products and special initiatives through referring these clients to business advisors for other planning services.

Build relationships with clients, identify and/or create opportunities to up sell MasterCard products. Proven ability to “close”.Handled customer retention.

Establish and maintain good customer and colleague relationships through active listening, demonstrating empathy, diffusing emotions and the resolution of interpersonal conflicts.

Company: Waterworks Technologies Inc / Alpac Technologies Pvt. Ltd., Canada

Role: Project Engineer, Mar 1997 – May 2001

Research and analyze potential markets; project forecast on which new projects are based

Extensive experience in imitating contacts and creating and establishing project plans and budget

Evaluate cost proposal submitted by Contractors and make recommendations.

Respond to call for tenders, review contracts and quotations ensuring technical and commercial terms are met to safeguard the Company's interest.

Attend pre-tender meetings and inspection of projects and submit commercial and technical queries.

Negotiated contracts to ensure adherence to orders by the customer and delivery by the company

Project co-ordination and implementation. Commissioning of treatment systems and operator training

Technical meeting with clients. Preparation of Technical manuals, operation and maintenance (O&M) manuals and presentations/class room sessions for operator training

Projects delivered on-time and on-budget

Qualifications

Bachelors of Civil Engineering, Anna university, Guindy, India

Master of Business Administration (CRM), NIBM, India

Post Graduate Diploma in Shipping and Export Management, India

Honours Diploma in Software Technology & System Management, NIIT, India

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