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Customer Service Manager

Griffin, Georgia, United States
March 14, 2019

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Florrie Copeland

**** ******** ****** *******, ******* 30223 Phone # 678-***-**** or 470-***-****


Seeking a career opportunity where I can utilize my experience in Customer Service and Management to become an asset to my employer.


High School:

Honor graduate top 5% - Griffin High School - Griffin, Georgia


2 yrs. – University of Georgia – Athens, Georgia

1yr. – Clark College – Atlanta, Georgia

Trade Schools:

Total Image University of Cosmetologist Griffin, Georgia

Honor Graduate - Licensed Master Cosmetologist/Instructor

Graduate - Travel Agent – Advance Career Training – Riverdale, Georgia

Graduate – Georgia Institute of Real Estate


Owner – Manager / Operator of Pansy’s Hair Emporium 1977-1997 Atlanta, Ga.

Owner – Manager/ Operator of Elegantly Yours Salon 1996 – 1999 Griffin, Ga.

AirTran Airways:

Flight Attendant 1997-1999 Hartsfield Jackson International Airport College Park, Ga.

Inflight Supervisor 1999-2006 Hartsfield-Jackson International Airport College Park, Ga.

Flight Attendant Recruiter AirTran Airways 2006 – 2007 Hartsfield-Jackson International Airport College Park, Ga.

Nally Automotive University Graduate Smyrna, Georgia 2007

Nally’s Chrysler – Jeep – Jaguar Roswell, Georgia

Automobile Leasing & Sales Online and in Location 2007-2008 -

Automobile Sales and Online Sales 2008-2009 – Hank Aaron Toyota McDonough, Georgia

University of Toyota Workshop Participant - Norcross, Georgia

PRESENT - 07/2017 Managing the home and accepted the responsibility of raising a

EXPERIENCES (continued)

Regis Corporation:

Manager Smart Style Family Hair Salon 2008 – 2009 – Walmart Lovejoy, Ga

Manager Smart Style Family Hair Salon 2009 – 2010 – Walmart Fayetteville, Ga.

District Supervisor20 Salons 2010-2012 South East Georgia Area

District Leader 15 Salons 2012 – 2014 South East Georgia Area

Senior District Leader 10 Salons 2014 – 2017 South East Georgia Area


Nally’s Chrysler -Jeep-Jaguar

Recognized for selling the most units and exceeding monthly goals.

Promoted to Leasing Manager after 3 months of hire.

Leased and accepted returns - average of 28 months

Hank Aaron Toyota

Ensured customers entering dealership are greeted, qualified and some pre-qualified, assisted customers with the selection of Toyota or Used Automobile of their desire performing and comparing with demonstration of characteristics, service agreements, warranties, features, sells price, trade in prices, potential of leasing contract, sales contract, completing sales and follow

up with customer once the sale is complete to be sure customer is happy and will refer other customers.

AirTran Airways Atlanta Hartsfield International Airport Atlanta, Georgia

Experienced professional in customer service, conflict resolution tactics and safety procedures driving greater customer experience and safety training to deal with security and emergency situations which may arise and to administer first aid to passengers. Responsible for the comfort and safety of all passengers on the aircraft and in the airport; first aid and any emergencies. Counseling, coaching, accountability of 250-400 flight attendants, supporting upper management, and staying updated with all Company, FAA, and DOT Rules and Regulations. Setting up recruiting sessions throughout the United States for Human Resource and Flight Attendant recruiting.

Created a program for newly hired Flight Attendants to transition them into their new and complicated job description with few mistakes and make a comfortable transition. Coached over 300+ flight attendants monthly to monitor and improve their overall performance.

Received 100+ letters of commendation for outstanding service.

Acknowledged with “Be the Best” Trophy and Certificate as a High-Performing Employee.


Regis Corporation Minneapolis, Minnesota

Salon Owner Manage 10+ Salons, Salon Leaders, and Staff. Ensuring visibility, coaching, leading and mentoring by example. Achieving productivity standards as set by Regis Corporation. Excellent customer service to build and retain customer base. Responding to all internet customer complaints. The ability to run a profitable business, hiring quality employees, assuring State Board Rules and Regulations along with Company Policy, team building in each salon and between the salons. Manage the salon managers and the stylist and develop their technical skills, understanding guest needs and trends, demonstrating accountability, dependability, and ethics. Plan and carry out meetings and training sessions.

I created 90-minute weave presentation for the President of Smart Style Family Hair Salon with one of my Salon Leaders. Why? Smart Style did not do hairweave and there was a demand for the service. After the presentation, I created a one-day training class for the stylist. The 90 minutes weave Presentation was a success and to this day Smart Style offers hair weave as a service.

Pansy’s Hair Emporium Atlanta, Georgia

Due to the demographics around the Salon Pansy’s Hair Emporium, there was a lack of cultural exposure for the youth in the area. I created a cultural group age 3-18 taught them modeling, took them once a week out of their neighborhood to an upscaled restaurant, theater, cultural event, and churches. Which exposed them to different cultures and religions.

PRESENT - 07/2017

Managing the home and accepted the responsibility of raising a child.

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